Malak Alghazali
Ottawa,Canada
Summary
Motivated team player experienced in providing exceptional customer service. Proven ability to remain calm and professional in high-stress situations while being able to quickly and effectively resolve customer complaints. Possesses exceptional communication, organizational and multitasking skills.
Overview
3
3
years of professional experience
Work History
Sales Associate
Coats Co.
11.2024 - Current
- Helped customers locate products and checked store system for merchandise at other sites.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Managed efficient cash register operations.
- Collaborated with team members to achieve monthly sales targets.
Cashier Floor Supervisor
Shoppers Drug Mart
07.2022 - 06.2024
- Provided excellent customer service by assisting customers with product selection, and answered questions regarding store promotions and refunds
- Conducted inventory management activities including cycle counts, stock checks and product rotation
- Operated cash register and accurately processed payments, returns, and exchanges
- Assigned employees to specific duties
- Performed opening and closing procedures, such as counting cash register, restocking, and cleaning
- Supervised others and provided on-the-job training
Pharmacy Assistant
Shoppers Drug Mart
07.2022 - 06.2024
- Filled prescriptions
- Handled incoming calls from patients
- Accepted prescriptions for filling
- Operated cash register for prescription pick up
- Prepared prescriptions for delivery
- Maintained an organized and clean work environment
Beauty Specialist
Shoppers Drug Mart
07.2022 - 06.2024
- Demonstrated excellent customer service skills, including active listening and problem-solving abilities
- Consulted with customers to assist in finding best skincare and makeup products for skin type and look
- Managed inventory levels by restocking shelves as needed
- Operated cash register to receive payments
- Generated sales reports to track progress against goals set by management
- Trained new employees
Education
ONTARIO SECONDARY SCHOOL DIPLOMA -
Gloucester High School
Certification in Medical Device Reprocessing -
Algonquin College
04-2026
Skills
- Strong communication and collaboration skills
- Proficiency with MS Office suite
- Fluent in English and Arabic
- Can work under pressure
- Reliable and responsible
- Adaptability and Flexibility
- Client Consultation Abilities
- Problem-solving skills
- Multitasking
- Positive Attitude
- Listening skills
Timeline
Sales Associate
Coats Co.
11.2024 - Current
Cashier Floor Supervisor
Shoppers Drug Mart
07.2022 - 06.2024
Pharmacy Assistant
Shoppers Drug Mart
07.2022 - 06.2024
Beauty Specialist
Shoppers Drug Mart
07.2022 - 06.2024
ONTARIO SECONDARY SCHOOL DIPLOMA -
Gloucester High School
Certification in Medical Device Reprocessing -
Algonquin College
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