Malak Al-Rubaye
Langley
Summary
Driven and people-focused Starbucks barista with nearly 3 years of hands-on experience creating exceptional customer moments in a fast-paced, team-oriented environment. Currently studying Business Administration with a concentration in Entrepreneurial Leadership, I bring a proactive mindset, a passion for leading by example, and a deep understanding of Starbucks values. I’m eager to take the next step into a Shift Supervisor role where I can motivate others, manage operations smoothly, and help cultivate a positive store culture that inspires both partners and customers.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Barista
Starbucks
10.2022 - Current
- Prepare handcrafted beverages to Starbucks quality and efficiency standards
- Deliver personalized customer service in a fast-paced, team-based environment
- Handle POS transactions, assist with store openings/closings, and maintain cleanliness
- Support new partner training and promote a positive, inclusive store culture
- Consistently meet performance targets and adapt under pressure during peak hours
- Handled customer complaints professionally, resolving issues promptly to ensure satisfaction and foster loyalty.
- Maintained regular and consistent attendance and punctuality.
Education
Bachelor of Business Administration (BBA) - Entrepreneurial Leadership
Kwantlen Polytechnic University
Vancouver, BC06.2026
Skills
- Team Leadership & Coaching
- Customer Service Excellence
- Shift Coordination & Store Operations
- Conflict Resolution & Communication
- Cash Handling & Inventory Management
- Time Management & Multitasking
- Excellent memory
- Attention to detail
Languages
- Arabic - (Trilingual: Arabic, English, Turkish)
- Turkish - Professional Working
- English - Full Professional
Awards
- Dean's Honour Roll, - Provost Award
Certification
- SuperHost- Customer Service
- First aid
- Food safety
- Serving It Right
- WHMIS
Dean's Honor Roll
- Recognized for exceptional academic achievement while enrolled in a highly demanding course load, completing 9 university-level courses concurrently at two institutions: 5 courses at KPU and 4 courses at Trinity Western University (TWU).
- Earned placement on the Dean’s Honor Roll by achieving straight A’s in all KPU courses, reflecting strong academic performance, time management, and dedication.
Timeline
Barista
Starbucks
10.2022 - Current
Bachelor of Business Administration (BBA) - Entrepreneurial Leadership
Kwantlen Polytechnic University
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