Malak Al-Khateeb
Edmonton,AB
Summary
Dynamic retail professional with a proven track record at La Vie En Rose, excelling in customer engagement and visual merchandising. Skilled in point-of-sale operations and inventory management, I consistently enhance the shopping experience, driving sales and fostering client relationships through effective problem resolution and teamwork. Reliable and adaptable, I thrive in fast-paced environments.
Developed adaptability and customer service skills in fast-paced retail environment, with focus on providing excellent customer experiences. Leveraged communication and problem-solving abilities to resolve customer issues and enhance satisfaction. Seeking to transition into new field, bringing strong foundation in teamwork and customer engagement.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Retail Sales Associate
La Vie En Rose
10.2024 - 01.2025
- Assisted customers in selecting products, enhancing overall shopping experience.
- Maintained visual merchandising standards to promote brand image and increase sales.
- Processed transactions efficiently using point-of-sale systems to ensure accuracy.
- Collaborated with team members to achieve daily sales targets and improve store performance.
- Addressed customer inquiries and resolved issues, fostering positive relationships and repeat business.
- Conducted inventory checks and restocked merchandise, supporting optimal product availability.
- Implemented promotional displays, driving customer engagement and boosting sales initiatives.
- Greeted customers and helped with product questions, selections, and purchases.
- Increased sales by 10%.
Crew/Team Member
Carls Jr
10.2023 - 04.2024
- Delivered exceptional customer service in fast-paced environment, ensuring satisfaction and repeat business.
- Operated point-of-sale systems efficiently, processing transactions accurately and quickly.
- Maintained cleanliness and organization of dining and kitchen areas to meet health standards.
- Collaborated with team members to prepare food items according to established recipes and quality standards.
- Provided excellent customer service by greeting customers and meeting quality expectations.
- Worked front counter, drive-thru and other areas.
- Maintained a clean and organized workspace, ensuring a positive environment for both staff and customers.
Real Estate Assistant
Remax Real Estate
07.2023 - 09.2023
- Assisted in preparing and organizing property listings for marketing campaigns.
- Coordinated open house events, ensuring smooth operations and client engagement.
- Managed client communications, addressing inquiries and scheduling appointments efficiently.
- Conducted market research to support pricing strategies and competitive analysis.
- Supported real estate agents with paperwork preparation and transaction coordination.
- Implemented digital marketing strategies to enhance online property visibility.
- Maintained efficient office operations by handling errands and administrative functions.
- Improved office organization through the implementation of efficient filing systems, database management, and document preparation.
- Cultivated and maintained professional relationships with clients, real estate agents, lenders and escrow personnel.
Sales Associate
Shoppers Drug Mart
11.2022 - 06.2023
- Assisted customers with product selection and inquiries to enhance shopping experience.
- Maintained accurate inventory levels and organized stock on sales floor.
- Operated point-of-sale system efficiently to process transactions swiftly.
- Collaborated with team members to ensure store cleanliness and visual merchandising standards.
- Processed cash and credit transactions accurately to ensure customer satisfaction.
- Assisted customers in locating products, enhancing overall shopping experience.
Education
Bachelor of Commerce - Business Law, Marketing
Grant MacEwan University
Edmonton, AB04-2028
High School Diploma -
Queen Elizabeth High School
Edmonton, AB06-2023
Skills
- Customer engagement
- Visual merchandising
- Point-of-sale operation
- Sales strategies
- Transaction processing
- Product knowledge
- Problem resolution
- Promotional displays
- Client communication
- Administrative support
- Scheduling appointments
- Digital marketing implementation
- Cleanliness standards
- Stock organization
- Cash handling accuracy
- Workflow optimization
- Customer service
- Teamwork
- Teamwork and collaboration
- Problem-solving
- Time management
- Customer assistance
- Retail sales
- Reliability and punctuality
Languages
English
Native or Bilingual
Arabic
Native or Bilingual
Certification
- Customer Service OHSC Training - August 2025
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Retail Sales Associate
La Vie En Rose
10.2024 - 01.2025
Crew/Team Member
Carls Jr
10.2023 - 04.2024
Real Estate Assistant
Remax Real Estate
07.2023 - 09.2023
Sales Associate
Shoppers Drug Mart
11.2022 - 06.2023
Bachelor of Commerce - Business Law, Marketing
Grant MacEwan University
High School Diploma -
Queen Elizabeth High School