Hi, I’m
MALAIKA FERNANDEZ
Client Experience Professional, Deloitte
Toronto, ON,ON
Summary
Knowledgeable and dedicated customer service professional with 10+ years of experience in fast-paced environments. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Articulate, energetic and results-oriented with exemplary passion for developing relationships. Ability to work well under pressure, with multiple deadlines, and on various projects.
Skills
- Upbeat and Positive Personality
- Calm and Professional Under Pressure
- Efficient and Detail-Oriented
- Office Supplies and Inventory
- Merchandise Orders and Exchanges
- Proficiency in Microsoft Office
- Data Entry and Maintenance
- Administrative and Office Support
Overview
10
years of professional experience
2
years of post-secondary education
Work History
Deloitte CanadaToronto, ON
Client Experience Professional
01.2020 - Current
Job overview
- Support Project Space by booking reservations through Manhattan and providing hosts with excellent aid in accordance to their needs via email and/or in-person
- Deliver training for co-ops and new hires by consolidating the teams’ day-to-day processes to drive efficiency in actioning and resolving business operation-related tasks
- Co-lead in locker requests, tracking and maintenance - assisting new, existing and departing employees in regards to locker support
- Maintain office security by following safety procedures and controlling access through the reception desk by welcoming, directing and announcing visitors accordingly
- Respond to emails received in the general inbox such as coordinating couriers, distributing mail/packages and/or acting as a liaison with various other departments.
Tangerine BankNorth York, ON
Client Business Support Associate
04.2018 - 08.2019
Job overview
- Assisted members of the team with standard office duties including but not limited to managing the filing system, document indexing, daily scanning of clients’ checks, distributing incoming mail and preparing outgoing mail
- Conducted verification with clients' employers to validate clients' employment, income and other approval terms
- Handled legal documents and sensitive information, while maintaining client confidentiality
- Contributed to team meetings which resulted in creating a new documentation system that tracked and updated clients’ files
Toronto Auto GroupScarborough, ON
Licensing Clerk/Office Administrator
03.2017 - 09.2017
Job overview
- Completed order management; processing, entering, and tracking orders
- Maintained and updated internal company files with ownership and bill of sale documents
- Proof-read all licensing documentation prior to submittal at The Ministry of Transportation
- Performed routine data entry and document management for both new and used vehicles
Toronto Dominion BankToronto, ON
Auto Funding Officer
08.2016 - 02.2017
Job overview
- Proved successful working capabilities within tight deadlines and fast-paced atmosphere
- Reviewed motor vehicle contract documentation for completeness and compliance with TD's corporate policies, procedures, and credit stipulations; made necessary corrections, updates, and modifications
- Exceeded quota by 5% for conducting verification with dealers to validate clients’ employment, income, insurance, collateral, and other approval terms
Wal-Mart CanadaPickering, ON
Sales Associate
06.2011 - 08.2016
Job overview
- Organized shelves to maintain store visual appeal, engage customers and promote specific merchandise
- Provided positive first impressions to welcome existing, new and potential customers
- Helped over 50 customers per day to locate products and checked store system for merchandise at other sites
- Trained and developed new hires in company processes, product knowledge, customer service and selling techniques
Education
Durham CollegeOshawa, ON
Diploma from Developmental Services Worker
09.2017 - 04.2019
University Overview
- Honors Student; 4 semesters
- Student Placements; Community Living Ajax, Pickering, and Whitby, Reaching Beyond Autism, and Christian Horizons
Volunteer
Admin and Adult Care, Community Care Durham
Pickering, ON • 2016-09 - 2017-01 (4 months)
- Ensured completion of paperwork, sign-in, and security procedures.
- Handled incoming calls, visitors, and administrative procedures.
- Assisted staff with providing a wide array of special and recreational programs.
Indo-Canadian Cultural Association of Durham, Inc (Lead)
Pickering, ON • 2007-01 - current (15 years & 7 months)
- Canada Day Celebrations - Coordinate set-up, take-down, and ensure the smooth flow of lines.
- Adopt a Park Program - Committee member.
- Roots and Drums Art program - Welcoming Committee Lead.
Award
City of Pickering Civic Award for Cultural Diversity
Pickering, ON • 2008-05
- Indo-Canadian Cultural Association of Durham - First culturally based organization that had undertaken Adopt-A-Park
Timeline
Client Experience Professional
Deloitte Canada
01.2020 - Current
Client Business Support Associate
Tangerine Bank
04.2018 - 08.2019
Durham College
Diploma from Developmental Services Worker
09.2017 - 04.2019
Licensing Clerk/Office Administrator
Toronto Auto Group
03.2017 - 09.2017
Auto Funding Officer
Toronto Dominion Bank
08.2016 - 02.2017
Sales Associate
Wal-Mart Canada
06.2011 - 08.2016
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