Malady Doung
Long Beach
Summary
Driven data entry and customer service professional seeking a challenging role to excel in. Passionate about delivering accurate data management and providing exceptional customer experiences. Committed to utilizing strong attention to detail, problem-solving, and communication skills to drive customer satisfaction and contribute to organizational success. Ready to contribute as a valuable asset and advance in the field.
Overview
7
7
years of professional experience
Work History
Identification Processor
Blue Shield Of California
10.2023 - 01.2024
- Streamlined processing procedures by identifying inefficiencies and implementing improvements.
- Increased productivity by effectively managing workload and prioritizing tasks.
- Reduced errors with meticulous attention to detail and thorough review of documentation.
- Adhered to strict deadlines for processing applications, ensuring timely approvals.
Customer Service Representative
Yokohama Tire
07.2023 - 08.2023
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Streamlined call center processes for improved efficiency and reduced wait times.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
Order Entry Clerk/Accounts Payable Clerk
Sensorex
02.2023 - 06.2023
- Processed and documented transactions in company database using Great Plains.
- Communicated with customers to assist with order placement and offer updates on status and shipping.
- Monitored and tracked customer orders to meet lead times and drive on-time delivery.
- Created packing slips and invoices for outgoing shipments with job-related software.
- Compiled, coded and submitted daily invoices to accounting for payment.
- Kept detailed records of accounts receivable by creating reports and updating vendor balance sheets.
- Matched orders with invoices and recorded required information.
- Enhanced customer satisfaction with accurate and timely order processing.
Customer Service Representative
Saddle Creek Logistics
07.2021 - 12.2022
- Managed customer orders and inquiries in a professional and efficient manner using Infor.
- Created packing slips and invoices for outgoing shipments through Amazon portal or AS400.
- Generated reports to track order progress and delivery status.
- Prepared invoices, shipping documents, and contracts.
- Checked inventory records to determine availability of requested merchandise.
- Sorted and organized merchandise in preparation for shipment.
- Informed supervisor of parts needed for stock and discrepancies in inventory quantities.
- Communicated shipment departure and arrival times to clients.
- Maintained company inventories and completed product counts for reports.
Data Entry Clerk
DDS Legal
01.2020 - 11.2020
- Prepare meeting rooms with paper, pens, water, food if needed, arranged chairs, and ensure meetings start on a timely manner .
- Answered phone calls and emails to provide information about court procedures.
- Authenticated copies of court records to prepare docket of cases.
- Prepared documents recording outcomes of court proceedings.
- Prepared and issued orders of court, such as probation orders, release documentation, sentencing information, and summonses.
Sales Associate/Ocean Export
CSL Express Line
02.2017 - 12.2019
- Generated new leads through market research and outreach to potential customers using Salesforce.
- Monitored costs, competition and supply and demand through Cargowise to establish and adjust selling prices in order to provide a quote to new or current customers.
- Communicated weekly with overseas agents to collect cost of freight and calculated all charges to create spreadsheet for customers reference.
- Scheduled shipments through freight carriers or via ocean freight or air freight.
- Generated shipping documentation such as bills of lading, packing lists, dock receipts, and certificates of origin.
- Prepared shipping orders or documentation for international or domestic shipments.
Education
High School Diploma -
Long Beach City College
Long Beach07.2013
Skills
- Microsoft Office, Excel, PowerPoint proficiency
- Data Entry
- Planning & Organizing
- Customer Service
Timeline
Identification Processor
Blue Shield Of California
10.2023 - 01.2024
Customer Service Representative
Yokohama Tire
07.2023 - 08.2023
Order Entry Clerk/Accounts Payable Clerk
Sensorex
02.2023 - 06.2023
Customer Service Representative
Saddle Creek Logistics
07.2021 - 12.2022
Data Entry Clerk
DDS Legal
01.2020 - 11.2020
Sales Associate/Ocean Export
CSL Express Line
02.2017 - 12.2019
High School Diploma -
Long Beach City College
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