Summary
Overview
Work History
Education
Skills
Timeline
CustomerServiceRepresentative

Malachy Aguma

Toronto,ON

Summary

Expert Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty.

Overview

4
4
years of professional experience

Work History

Customer Service Representative

ELECTIONS CANADA - MAXIMUS CANADA
08.2021 - 10.2023
  • Provided primary customer support to inbound and aboard callers of the general public or candidates for the 2021 Canadian federal Election.
  • Consulted with outside parties to resolve discrepancies and create expert solutions.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Answered customer telephone calls promptly to avoid on-hold wait times.

Lead Customer Service Agent

MIRATEL
11.2019 - 05.2021
  • Planned schedules and workflows based on expected customer demands.
  • Surpassed sales goals through implementation of effective marketing strategies.
  • Engaged clients in person and over phone to answer questions and address complaints.
  • Helped operators handle incoming calls and managed escalated needs with targeted resolutions.


Education

Bachelor of Science - Medical Physics

Ryerson University
Toronto, ON
04.2023

Skills

  • Multitasking and Prioritization
  • Courteous with Strong Service Mindset
  • Efficient and Detail-Oriented
  • De-escalation Techniques
  • Verbal and Written Communication
  • Upbeat and Positive Personality
  • Technical Support
  • Conflict Resolution
  • Typing Proficiency
  • Customer Relations

Timeline

Customer Service Representative

ELECTIONS CANADA - MAXIMUS CANADA
08.2021 - 10.2023

Lead Customer Service Agent

MIRATEL
11.2019 - 05.2021

Bachelor of Science - Medical Physics

Ryerson University

Similar Profiles

CREATE PROFILE
Malachy Aguma