Malachi Bechem
Calgary,AB
Summary
Enthusiastic Sales and Customer Service professional with expertise in communication and negotiating. Driven to provide superior quality customer service. Innovative in leveraging extensive knowledge of products and services as well as creating solutions for customers to drive loyalty, retention and revenue. Highly adept at training, managing, coaching and mentoring sales and customer service associates with talent for interacting with staff at all levels of organization and public.
Overview
6
6
years of professional experience
Work History
Sales Account Manager
Fortrade UK
09.2023 - 02.2024
- Built long-lasting client relationships through excellent customer service and consistent followups.
- Resolved customer issues quickly to close deals and boost client satisfaction.
- Closed lucrative sales deals using strong negotiation and persuasion skills.
- Ranked among top sales performers, averaging over 90% sales annually.
- Developed strategies to improve sales and retention of customers, boosting sales 80%.
- Prepared sales presentations for clients showing success and credibility of products.
- Asked relevant questions to assist customers with selecting needed or requested products and services.
- Streamlined the sales process by utilizing CRM software efficiently to track leads, follow-ups, and customer interactions.
- Developed strong relationships with potential clients through regular follow-up calls, resulting in increased referrals and repeat business.
- Made 300 cold calls per day resulting in client base growth by 80%.
- Overcame objections using friendly, persuasive strategies.
Warehouse Operative
Global Obst-und Gemuselogistik GMBH
12.2022 - 09.2023
- Skilled at working independently and collaboratively in a team environment.
- Self-motivated, with a strong sense of personal responsibility.
- Proven ability to learn quickly and adapt to new situations.
- Worked well in a team setting, providing support and guidance.
Senior Accounts Manager
Master Call
02.2021 - 12.2022
- Enhanced revenue growth through consistent up-selling and cross-selling of products and services to existing clients.
- Brought in over600,000$ in revenue while managing multiple high-profile accounts.
- Built relationships with customers to promote long term business growth.
- Gained customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanor.
- Increased sales revenue by building and maintaining strong relationships with key clients.
- Implemented CRM systems to efficiently track client interactions and enhance customer service.
- Managed a portfolio of high-profile accounts, delivering exceptional levels of customer satisfaction and account retention.
- Overcame various obstacles and closed sales on tough deals using strong negotiation and persuasion skills.
- Identified customer needs by asking appropriate, open-ended questions.
- Reached out to prospective leads through cold calling, applying variety of established selling methods.
- Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.
Team Leader
Master Call
06.2019 - 02.2021
- Enhanced team productivity by implementing efficient work processes and regularly reviewing performance metrics.
- Developed team members'' skills through targeted coaching sessions, resulting in improved individual performance.
- Led cross-functional teams to execute projects on time, within budget, and with high-quality outcomes.
- Streamlined workflows for increased efficiency, reducing turnaround times for critical tasks.
Sales Representative
Master Call
12.2017 - 06.2019
- Increased sales revenue by identifying and targeting high-potential accounts.
- Expanded customer base through cold calling, networking, and relationship building.
- Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
- Generated additional sales opportunities with upselling and cross-selling techniques.
- Utilized CRM software to manage client information, track leads, and monitor sales progress efficiently.
- Negotiated contracts with clients and developed relationships with key personnel.
Education
Bachelor of Arts - International Marketing
Alfred Nobel University
Dnipro Ukraine 01.2019
Bachelor of Arts - International Economics
Alfred Nobel University
Dnipro Ukraine 06.2017
Skills
- Business Growth and Retention
- Sales Techniques
- Market Analysis
- Customer-Oriented
- Customer service
- Customer rapport
- Oral and written communication
- Self-motivated
- Team player
Accomplishments
Best senior Account manager exceed target of 600,000$
Best team leader exceed target of 250 deposit a month
Languages
English
Native or Bilingual
Affiliations
- football or soccer
- gym
- travel
Timeline
Sales Account Manager
Fortrade UK
09.2023 - 02.2024
Warehouse Operative
Global Obst-und Gemuselogistik GMBH
12.2022 - 09.2023
Senior Accounts Manager
Master Call
02.2021 - 12.2022
Team Leader
Master Call
06.2019 - 02.2021
Sales Representative
Master Call
12.2017 - 06.2019
Bachelor of Arts - International Marketing
Alfred Nobel University
Bachelor of Arts - International Economics
Alfred Nobel University
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