Olha Brovchenko
Wynyard,Saskatchewan
Summary
Hardworking and reliable employee. Ability to learn quickly, interest in productive and high-quality work. Highly organized, proactive and punctual. Works well within team settings.
An organized and motivated individual, eager to utilize time management and organizational skills across diverse settings. Seeking entry-level opportunities to enhance abilities while contributing to company growth.
Overview
6
6
years of professional experience
Work History
Cashier
A&W Canalta
Wynyard, SK
10.2023 - 07.2024
- Balanced daily transactions on a computerized point-of-sale system.
- Greeted customers and answered any questions they had about the store's products and services.
- Followed company security procedures for handling large sums of money.
- Performed other duties as assigned by management.
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Accepted cash and credit card payments, issued receipts and provided change.
- Discounted purchases by scanning and redeeming coupons.
Food Attendant
A&W Canalta
Wynyard, SK
05.2023 - 07.2024
- Cleaned all cooking utensils, dishware, cutlery, pots, pans and glassware used during meal service periods.
- Followed proper safety procedures when handling hot foods or sharp objects.
- Prepared beverages such as coffee, tea, juices, smoothies for customers.
- Bussed tables to remove dirty dishes promptly after customers had finished their meals.
- Stocked shelves with food supplies and equipment.
- Ensured that all food products were stored properly in accordance with health regulations.
- Maintained cleanliness of work area by sweeping, mopping, and wiping down surfaces.
- Followed health safety guidelines when handling food items.
- Rang up orders at the cash register and accepted payment from customers.
- Provided excellent customer service while interacting with guests in a friendly manner.
- Displayed prepared foods attractively on trays or plates according to set standards.
- Replenished condiments when needed throughout shift.
- Kept records of customer orders and accurately entered information into the point-of-sale system.
- Rotated stock regularly to ensure freshness of product served to customers.
- Adhered to all company policies regarding quality control measures.
- Demonstrated accurate cash handling and sales and managed cash debit and credit transactions.
- Welcomed and thanked guests to demonstrate appreciation for patronage.
Restaurant Manager
Khinkalnya, georgian restaurant
Khmelnytskyi, Ukraine
05.2022 - 03.2023
- Supervised and trained staff in customer service, food handling, and safety protocols.
- Inspected dining room area regularly for cleanliness and adherence to safety standards.
- Managed day-to-day operations of restaurant, including scheduling, budgeting, and inventory control.
- Resolved customer complaints in a professional manner to maintain positive relationships with guests.
- Oversaw the recruitment, hiring, onboarding, training, scheduling and evaluation of employees.
- Maintained safe working and guest environment to reduce risk of injury and accidents.
- Trained workers in food preparation, money handling, and cleaning roles to facilitate restaurant operations.
- Trained new employees to perform duties.
Travel Agent
Anex Tour
Khmelnytskyi, Ukraine
07.2018 - 03.2022
- Provided travel information to customers and answered questions regarding passports, visas, transportation, accommodation, and tour packages.
- Organized flights, insurance, and accommodations for travelers according to their preferences.
- Handled customer complaints in a professional manner to ensure satisfaction with the service provided.
- Handled travel arrangements for groups, couples, executives, and special needs clients.
- Researched hotels and airfare options to best meet client needs and expectations.
- Planned, described and sold itinerary tour packages and promotional travel incentives.
Education
Specialist Diploma - Social Work
Khmelnytskyi National University
Ukraine 06-2017
Skills
- Cash Register Operation
- Customer Service
- Payment Processing
- Drawer balancing
- Returns processing
- ID Verification
- Food safety and sanitation
- Cleaning and organization
- Sanitation Standards
- International reservations
- Client Relationship Building
- Service Promotion
- Mentoring and training
- Staff Management
- Organization and prioritization
- Intermediate knowledge of English
- Ability to use a computer and the Internet at the level of a confident user
Timeline
Cashier
A&W Canalta
10.2023 - 07.2024
Food Attendant
A&W Canalta
05.2023 - 07.2024
Restaurant Manager
Khinkalnya, georgian restaurant
05.2022 - 03.2023
Travel Agent
Anex Tour
07.2018 - 03.2022
Specialist Diploma - Social Work
Khmelnytskyi National University
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