Maksym Kovalenko
Toronto,ON
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
6
6
years of professional experience
Work History
Call Center Sales Representative
Orange Mobile
06.2022 - 12.2023
- Increased sales revenue by identifying and targeting high-potential accounts.
- Expanded customer base through cold calling, networking, and relationship building.
- Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
- Generated additional sales opportunities with upselling and cross-selling techniques.
Actor
Self-employeed / Occasional
06.2020 - Current
- Enhanced audience experience by delivering captivating performances in various theater productions.
- Collaborated with directors and fellow actors to develop engaging character portrayals for stage and screen.
- Contributed to the growth of regional theater companies by consistently attracting large audiences through exceptional acting skills.
- Expanded professional network by attending workshops, conferences, and industry events, leading to increased opportunities for collaboration.
- Took part in various TV-commercial production.
- Walk-on role in short Polish tv-series.
Junior Service Analyst
Sopra Steria Poland
01.2020 - 03.2022
- Improved customer satisfaction by addressing and resolving service issues promptly and professionally.
- Streamlined service processes for increased efficiency, reducing response times and enhancing overall customer experience.
- Collaborated with cross-functional teams to identify areas for service improvement, implementing changes to exceed client expectations.
- Reduced customer complaints by proactively identifying potential problems and implementing corrective actions.
- Accepted calls from French-speaking clients in order to solve problems and satisfy clients demand.
General Camp Counselor
Chanco On The James Camp
06.2019 - 07.2019
- Enhanced camper engagement by incorporating creative activities and team-building exercises into daily routines.
- Assisted camp management in developing new programs to improve overall camper satisfaction and experience.
- Implemented innovative lesson plans for vario age groups, ensuring a well-rounded skill development for campers.
- Maintained safe and organized activity areas, promoting a fun and inclusive environment for all participants.
Special Needs Camp Counselor
Camp Sun N’ Fun
06.2018 - 08.2018
- Enhanced camper experience by developing and implementing individualized care plans for special needs participants.
- Collaborated with multidisciplinary team to provide comprehensive support for campers with diverse abilities.
- Improved camper safety by conducting thorough risk assessments and consistently monitoring activities.
- Promoted inclusivity through adapting activities and games to accommodate various ability levels, ensuring all campers felt valued and included.
- Facilitated social skills development among campers through group activities that encouraged communication, teamwork, and cooperation.
Sales Representative
Maksimum Call Center
12.2017 - 06.2019
- Increased customer satisfaction by efficiently handling inbound and outbound sales calls.
- Boosted revenue by identifying up-selling and cross-selling opportunities during customer interactions.
- Exceeded monthly sales targets through effective prospecting, lead generation, and closing techniques.
- Developed long-term relationships with customers by providing exceptional service and tailored solutions.
Education
Bachelor of Linguistics - Romance Philology
University of Silesia
Katowice, Poland11.2023
Associate of Arts - Actor And Musical Theatre Actor
Cracow School of Art And Fashion Design
Cracow, Poland 06.2023
Skills
- Accepts direction and coaching graciously
- Exceptional communicator
- Active Listening
- Attention to Detail
- Time Management
- Relationship Building
Languages
English
Professional Working
French
Limited Working
Italian
Elementary
Polish
Full Professional
Russian
Native or Bilingual
Ukrainian
Native or Bilingual
Timeline
Call Center Sales Representative
Orange Mobile
06.2022 - 12.2023
Actor
Self-employeed / Occasional
06.2020 - Current
Junior Service Analyst
Sopra Steria Poland
01.2020 - 03.2022
General Camp Counselor
Chanco On The James Camp
06.2019 - 07.2019
Special Needs Camp Counselor
Camp Sun N’ Fun
06.2018 - 08.2018
Sales Representative
Maksimum Call Center
12.2017 - 06.2019
Bachelor of Linguistics - Romance Philology
University of Silesia
Associate of Arts - Actor And Musical Theatre Actor
Cracow School of Art And Fashion Design
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