Summary
Overview
Work History
Education
Skills
Affiliations
Accomplishments
Certification
Timeline
Generic

Maksym Khaliziev

Sacramento

Summary

Hospitality expert with 15 years of experience in diverse environments. Proven ability to adapt quickly and master new skills. Strong work ethic and exceptional interpersonal skills contribute to effective teamwork and customer satisfaction.

Overview

18
18
years of professional experience
1
1
Certification

Work History

Operations Manager

Pachamama Coffee Coop
Sacramento
03.2021 - Current
  • Managed daily operations for coffee sourcing and distribution processes.
  • Oversaw inventory management and quality control for coffee products.
  • Supervised logistics planning to ensure timely product delivery to partners.
  • Implemented process improvements that increased efficiency in supply chain activities.
  • Facilitated communication between teams to resolve operational challenges.
  • Coordinated staff training sessions on operational procedures and safety protocols.
  • Developed standard operating procedures to optimize workflows across departments.
  • Collaborated with farmers to promote sustainable practices in coffee production.
  • Built strong operational teams to meet process and production demands.
  • Managed staffing needs through recruitment, selection, onboarding and training, disciplinary action as necessary.
  • Monitored and improved efficiency of processes, team performance, and customer service.

Production Manager

Pachamama Coffee Coop
Sacramento
01.2017 - 03.2021
  • Managed daily production schedules to ensure timely coffee processing.
  • Trained staff on safety protocols and proper equipment usage.
  • Oversaw inventory control and maintained accurate supply records.
  • Implemented quality checks to uphold product standards throughout production.
  • Communicated effectively with team members to resolve operational issues.
  • Assisted in developing efficient workflows to enhance productivity levels.
  • Enforced sanitation practices in compliance with food safety regulations.
  • Trained new employees on proper use of equipment, safety procedures, and job functions.
  • Monitored the daily operations of the production team, providing guidance and support as needed.
  • Reviewed production orders, schedules, delivery dates, and inventory levels to determine product availability.
  • Managed materials to meet production goals and specific customer demands.

Barista

Pachamama Coffee Coop
Sacramento
10.2015 - 01.2017
  • Prepared and served espresso-based beverages to customer specifications.
  • Maintained cleanliness of workstations and equipment throughout shifts.
  • Assisted customers with menu selections and provided product recommendations.
  • Operated cash register, processed transactions, and handled cash accurately.
  • Collaborated with team members to ensure efficient service during peak hours.
  • Monitored inventory levels and restocked supplies as needed throughout the day.
  • Organized workstations efficiently so that tasks could be completed quickly during peak hours.
  • Followed health, safety and sanitation guidelines to pass state inspections.
  • Addressed and resolved customer concerns to maintain brand loyalty.
  • Created complex, hand-crafted beverages based upon customer preferences.
  • Placed orders with suppliers for delivery of products required for daily operations.
  • Developed and maintained relationships with regular customers, recognizing preferences and anticipating needs.

Bar Manager

Dockside Bar and Grill
Wisconsin Dells
06.2014 - 10.2015
  • Managed daily bar operations and ensured smooth service flow.
  • Trained staff on cocktail preparation and customer service standards.
  • Maintained inventory levels and ordered supplies as needed.
  • Developed seasonal drink menus to enhance customer experience.
  • Ensured compliance with health and safety regulations in bar area.
  • Coordinated with kitchen staff to streamline food and drink pairings.
  • Handled customer inquiries and resolved service issues promptly.
  • Organized staff schedules to ensure adequate coverage during shifts.
  • Managed bar staff, trained new hires, and implemented disciplinary procedures when necessary.
  • Managed day-to-day operations including opening and closing duties, scheduling shifts for employees, cash handling procedures and payroll processing.
  • Ordered and maintained an adequate supply of alcoholic beverages, glassware, garnishes, ice, napkins, straws and other items needed for drinks.
  • Controlled labor costs by adjusting schedules and workflows to align with anticipated customer demands.
  • Increased revenue by promoting additional products and assisting with beverage menu.
  • Reorganized bar stations to streamline service flow.
  • Reviewed monthly sales reports to identify areas of improvement and growth opportunities.

Bar Lead

" Abajour" Restaurant and Loung Bar
Kharkiv
09.2007 - 06.2014
  • Managed bar operations and maintained service standards at Abajour Restaurant and Lounge Bar.
  • Trained and supervised bar staff to ensure efficient service delivery.
  • Crafted specialty cocktails using fresh ingredients and innovative techniques.
  • Maintained inventory levels and ordered supplies to support daily operations.
  • Developed drink menus based on seasonal trends and customer preferences.
  • Collaborated with kitchen staff to create pairing suggestions for menu items.
  • Ensured compliance with health and safety regulations in bar area.
  • Fostered positive customer relationships to enhance overall dining experience.
  • Resolved customer complaints quickly and efficiently.
  • Balanced tills, handled cash, processed credit card payment batches and prepared bank deposits.
  • Performed opening and closing duties such as cleaning equipment, restocking shelves.
  • Monitored customer consumption of alcohol ensuring no over-intoxication occurred.
  • Stocked service stations with ice, napkins and straws.

Education

Specialist At Hospitality Industry - Hospitality Administration And Management

Kharkiv National Academy of Municipal Business
Kharkiv, Ukraine
06-2009

Skills

  • Process improvement and quality control
  • Inventory and logistics management
  • Standard operating procedures
  • Supply chain optimization
  • Team collaboration
  • Staff training
  • Performance monitoring
  • Problem solving
  • Time management
  • High-pressure environments
  • Contract negotiation
  • FLUENT IN English, Russian, Ukrainian
  • Vendor sourcing

Affiliations

  • hiking
  • traveling
  • biking

Accomplishments

  • 2 times in the row (2017 and 2018) Winner of the "Battle of the Brews" coffee/cocktail competition in Sacramento
  • Top 7 on the West Coast in Coffee Brewing Competition in 2017 (Preliminary of Brewers Cup in Portland OR)

Certification

  • Certificate of Completion " Fetco Technician Training " (coffee brewing equipment)
  • Certificate of Completion " Slayer Espresso Technician Training"

Timeline

Operations Manager

Pachamama Coffee Coop
03.2021 - Current

Production Manager

Pachamama Coffee Coop
01.2017 - 03.2021

Barista

Pachamama Coffee Coop
10.2015 - 01.2017

Bar Manager

Dockside Bar and Grill
06.2014 - 10.2015

Bar Lead

" Abajour" Restaurant and Loung Bar
09.2007 - 06.2014

Specialist At Hospitality Industry - Hospitality Administration And Management

Kharkiv National Academy of Municipal Business

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Maksym Khaliziev