Maksym Halych
Lefroy
Summary
Experienced Customer Service Representative with excellent oral and written communication skills. Strong ability to actively listen and analytically solve problems. Committed to improving customer experiences through service-oriented behaviors and understanding their desires. Dedicated to delivering customized solutions that meet needs and foster long-lasting loyalty.
Overview
1
1
year of professional experience
Work History
Shop Helper
Georgian BMW
10.2023 - 12.2023
- Keeping the dealership nice and clean, helping technicians with any requests, managing the location of customer vehicles for more efficient access for technicians, balancing the tires, carwash, snow cleaning
- Enhanced customer satisfaction with timely and accurate order fulfillment.
Office assistant and Customer Service
SDR Distribution
09.2022 - 04.2023
- Taking calls from customers and delivering messages while also using basic office equipment like printers or scanners
- Enhanced office efficiency by managing schedules, organizing files, and maintaining a clean workspace.
- Maintained confidentiality in handling sensitive information while performing administrative tasks.
Education
BA - International Relations
Odessa National University
Basic program education - programming, design
IT Academy STEP
No Degree - Office Administration - Executive
Georgian College of Applied Arts And Technology
Barrie, ON07.2026
Skills
- Task memorization
- Teamwork
- File Organization
- Administrative Support
- Mail handling
- Office Management
- Document Management
- Valid Driver's License
- Customer Service
- Data Entry
- Ability to stand and complete physical tasks
- Positive Attitude
Languages
English
Professional Working
Ukrainian
Native or Bilingual
Russian
Native or Bilingual
References
Alex Harling, Continuous Improvement Manager, (905)261-7897, aharling@lear.com
Personal Qualities
- Hardworking
- Strong Mechanical Aptitude
- Fast learner
- Superior Communication Skills
- Goal Oriented
Timeline
Shop Helper
Georgian BMW
10.2023 - 12.2023
Office assistant and Customer Service
SDR Distribution
09.2022 - 04.2023
Basic program education - programming, design
IT Academy STEP
BA - International Relations
Odessa National University
No Degree - Office Administration - Executive
Georgian College of Applied Arts And Technology
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