MAKSYM DUDNYK
Toronto,ON
Summary
Reliable and dynamic individual with a track record of delivering prompt and efficient service in a fast-paced environment. Highly adaptable with an affinity for building genuine connections and fostering a team mentality. Known to go “above and beyond” to maintain high standards for customer experience, ensuring repeat business, which in turn aids restaurants in achieving their goals and objectives. Seeking an opportunity to continue to apply and build upon my problem solving and collaboration skills and to continue to grow and expand my knowledge and role in the restaurant and service industry.
Overview
3
3
years of professional experience
Work History
Server Assistant
St. Regis Toronto - "Louix Louis"
Toronto, ON
05.2023 - Current
- Provided excellent customer service to ensure a pleasant dining experience for all patrons.
- Assisted servers with carrying food from kitchen to tables, refilling drinks, and clearing away dirty dishes.
- Checked in with customers throughout their meal to ensure satisfaction.
- Resolved customer complaints swiftly and professionally when needed.
- Followed health code standards while handling food and beverage items.
- Performed opening and closing duties such as restocking supplies, setting up workstations, cleaning counters.
- Ensured that all utensils were sanitized properly before use.
- Communicated effectively with other personnel to coordinate tasks efficiently.
- Prepared coffee and tea according to customers' orders using proper brewing techniques.
- Greeted guests and answered any questions they had about the menu.
- Demonstrated ability to multi-task by performing additional duties as assigned.
Server Assistant
Little Anthony's
Toronto, ON
02.2023 - Current
- Assist servers with food delivery, table maintenance and overall customer service
- Perform opening and closing duties, as needed
- Assist with side work including, but not limited to cleaning, stocking, folding napkins, polishing silverware, etc
- Assist fellow team members and other departments wherever necessary, maintaining positive working relationships
- Communicate to all Servers any comments or information provided by guests to ensure a positive, memorable experience
- Practice a high level of floor awareness and clear/clean as required
- Dining room can hold 130+ guests.
Server Assistant
The Miller Tavern
North York, ON
09.2022 - 06.2023
- Maintain fine dining standards by accurately running food, describing dishes to guests, ensuring table maintenance throughout service
- Respond to guests' inquiries, informing management of any comments and/or concerns
- Ensure server stations are sufficiently stocked with necessary supplies
- Responsible for setting and resetting the dining room and patio tables, assisting with clearing plates, and maintaining the overall cleanliness of the restaurant
- Arrange and set tables and chairs, according to floor plan and reservations
- Assist hosts in greeting and seating guests
- Dining room and patio can hold 350+ guests.
Server
3B Café
Kyiv, Ukraine
06.2021 - 02.2022
- Improved customer experience through extensive knowledge of menu items
- Communicated clearly with the kitchen to ensure that all orders were accurate and served in a timely manner
- Enhanced organizational culture by establishing positive relationships with fellow co-workers and fostering a team environment
- Worked closely with management to promptly address all customer concerns and create a pleasant dining experience to ensure repeat business.
Education
General Management and Management of Subsoil Use -
Taras Shevchenko National University
Certification in Digital Design and Media -
Genesis IT School
Skills
- Strong time management skills in order to maintain focus and adapt to changes in a fast-paced environment
- Experience in a high volume, large scale, fine dining establishment
- Ability to think creatively and find solutions to problems Strong work ethic
- Team player mindset Able to work collaboratively with co-workers
- Excellent communication and interpersonal skills
- Top notch customer service skills
- Enthusiastic and self-motivated to take on new and challenging tasks
- Table Bussing
- Food Station Setup
- Service Prioritization
References
Available upon request
Languages
English
Professional
Russian
Native/ Bilingual
Ukrainian
Native/ Bilingual
Timeline
Server Assistant
St. Regis Toronto - "Louix Louis"
05.2023 - Current
Server Assistant
Little Anthony's
02.2023 - Current
Server Assistant
The Miller Tavern
09.2022 - 06.2023
Server
3B Café
06.2021 - 02.2022
General Management and Management of Subsoil Use -
Taras Shevchenko National University
Certification in Digital Design and Media -
Genesis IT School
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