Maksud E Kibria
Winnipeg,MB
Summary
Detail-oriented and motivated Business Administration graduate with a solid background in customer service, operations, and team support. Brings over three years of experience in fast-paced retail and food service environments, with a proven ability to improve processes, manage inventory, and deliver exceptional service. Skilled in Microsoft Office and known for strong organizational, problem-solving, and interpersonal abilities. A reliable team player with a proactive mindset and a commitment to continuous learning and professional growth.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Customer Service Representatives & Interpreter
911 Interpreters
05.2024 - Current
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
Customer Service Associate
Fresco
05.2023 - 11.2024
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Handled customer complaints professionally, resulting in satisfactory outcomes and positive feedback.
- Maintained a high level of product knowledge, providing accurate information to customers.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Support store promotions by providing accurate information and upselling items.
- Resolves customer issues quickly to ensure satisfaction and loyalty.
Cashier
Nora Shawarma and Kabob
05.2021 - 03.2022
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
Assistant Manager
Domino's Pizza
03.2019 - 04.2021
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Improved customer satisfaction by addressing and resolving complaints promptly.
Call Center Representative
British Council Bangladesh
04.2017 - 02.2018
- Managed high call volumes while providing exceptional customer support and maintaining professional composure.
- Handled escalated calls professionally, effectively resolving complex issues and ensuring client satisfaction at all times.
- Mastered multiple software systems for seamless navigation during calls, improving efficiency and reducing hold times for customers.
- Enhanced customer satisfaction by efficiently addressing and resolving inquiries in a timely manner.
- Collaborated with team members to share best practices and improve overall team performance in meeting targets.
Education
Automobile Mechanics
Aviron Institute of Technical Montreal
Montreal, QC12.2020
BBA - Project Management
Yorkville University
Concord, ON03.2019
Skills
- Skills
- Customer Service
- POS Systems
- Inventory Management
- Team Leadership
- Microsoft Office
- Time Management
- Communication
- Adaptability
- Problem Solving
- Conflict Resolution
- Cash handling
Languages
English
Professional Working
Bengali
Full Professional
Hindi
Professional Working
Urdu
Professional Working
Certification
Interpreters License.
Hippa Certification for OPI/VRI medical interpreters.
Language portal 360
Volunteer Services
• Volunteered with Red Crescent Society, Sylhet, Bangladesh, supporting community health and humanitarian initiatives.
• Provided volunteer interpretation services at Scarborough Village Employment & Social Services, helping clients navigate employment and social assistance programs.
Reference
Diego Melgar
Hr Manager , 911 Interpreters.
diego@911interpreters.com
Mashuk Chowdhury
Manager, Fresco
Number : 416 885 7430
Timeline
Customer Service Representatives & Interpreter
911 Interpreters
05.2024 - Current
Customer Service Associate
Fresco
05.2023 - 11.2024
Cashier
Nora Shawarma and Kabob
05.2021 - 03.2022
Assistant Manager
Domino's Pizza
03.2019 - 04.2021
Call Center Representative
British Council Bangladesh
04.2017 - 02.2018
Automobile Mechanics
Aviron Institute of Technical Montreal
BBA - Project Management
Yorkville University
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