Makram El Khoury
Ottawa,Canada
Summary
Goal oriented Business Management Consultant with 12 years of experience in business consultancy, change management and business process re-engineering. Experienced in designing developing and implementing tools, processes and frameworks that support effective change management. Created an internal audit department and implement internal quality control tools and quality assurance standards. Well-organized team player, with exceptional time management skills. Accomplished in analyzing company needs and developing long-term solutions to meet its objectives. Expertise in the banking sector specifically in the credit and operational risk management, portfolio analysis, Anti Money Laundering and regulatory compliance. Full professional proficiency in English. Full professional proficiency in French. Native Arabic.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Business Development & Grants & Partnership Manager
iLEAD Group
08.2021 - 09.2022
- Proposal writing, project development and management of projects won for the amount of 2 million $ in the media related fields
- Identify client restructuring and marketing needs
- Review group sales strategy based on data collection by area or product category
- Restructuring Staff according to corporate objectives
- Setting the entities' expansion strategy with international bodies
- Managed program budgets and timelines, ensuring projects stayed on track and within allocated resources
- Developed project plans, identified risks, set objectives and monitored progress towards completion
- Coordinated with internal stakeholders to ensure successful implementation of the program initiatives
- Communicated regularly with external partners to ensure alignment of strategies and goals.
Business Management Consultant
Lebanese Roasting Group SAL, Richa Group SNC, Dose SAL
01.2013 - 07.2021
- Developed and implemented strategies to increase sales by 15% yearly and market share by 5% for companies with a yearly average turnover of 25 million $
- Identified potential clients, built relationships, and negotiated contracts
- Created presentations to attract new business opportunities
- Conducted research on industry trends, competitor activities, and customer needs
- Monitored competitors' activities, prices, products, services., in order to stay ahead of the competition
- Creation of a Market Intelligence Department for the entire Lebanese Roasting Group in Lebanon and the GCC, which led to a yearly sales increase of 25% during the first year, and a steady yearly revenue increase of 10% for the following 5 years
- Train and monitor Market Intelligence team on data collection and reports writing and submission
- Analyze monthly and quarterly sales figures
- Reviewing and adjusting sales targets accordingly
- Review sales strategy based on data collection by area or by product category
- Created an internal audit department and set the quality assurance standards
- The regular audit tools allowed the re-organization of the operation as well a continuous improvement of the existing methods, policies and procedures
- Authored the content of policies, procedures and processes covering several aspects of business: Procurement policy leading to a cost reduction by 30% and price stability
- Internal audit policy leading to a continuous process improvement
- HR policies that led to the restructuring of staffing within companies, thus solving the overstaffing and understaffing issues in different departments.
Finance Manager
Vogue Multimedia
01.2010 - 12.2013
- Prepared financial documents such as budgets, forecasts and reports
- Reviewed and analyzed budget variances to ensure accuracy of financial information
- Monitored cash flow to ensure sufficient liquidity
- Assisted in the development of internal controls to protect company assets
- Evaluated existing processes within the finance department and identified areas for improvement
- Collaborated with external auditors during annual audits to ensure accuracy of financial statements
- Established relationships with banking partners to secure favorable terms on financing arrangements
- Maintained accounts payable and receivable records ensuring timely payments are made.
Credit Risk Manager
BLOM Bank France
01.2006 - 12.2009
- Analyzed financial statements, credit reports, and other related documents to assess the creditworthiness of customers
- Monitored existing customer accounts for changes in risk profile or payment pattern
- Conducted regular reviews of loan portfolios to identify areas of high risk exposure
- Provided guidance on credit decisions, including recommendations on loan terms and conditions
- Assisted in the development of new processes for identifying and managing credit risks associated with various types of transactions
- Maintained detailed records regarding customer payments and account history information.
Education
MBA - Banking & Finance
Paris 2 University
07.2006
MBA - Industrial Economics, HR & Quantitative Methods
Paris 2 University
07.2005
Bachelor of Arts - Economics
St. Joseph University
07.2003
Skills
- Project Management
- Business Planning
- Business Processes
- Contract Negotiation
- Staff Management
- Business Development
- Operations Management
- Budget Control
- Project Coordination
- Change Management
- Strategic Planning
- Workflow Planning
Certification
- Fundraising & Proposal Writing - RPS - 2022
- Negotiation Skills - Wydner.com - 2013
- Management by Objectives - ODCC Group LLC - 2013
- Strategy & Balanced Score Card - RITCOM Management Consulting Group - 2013
- Credit Relationship Manager - Six Sigma Training & Development - 2009
Languages
English
Full Professional
French
Native or Bilingual
Arabic
Native or Bilingual
Timeline
Business Development & Grants & Partnership Manager
iLEAD Group
08.2021 - 09.2022
Business Management Consultant
Lebanese Roasting Group SAL, Richa Group SNC, Dose SAL
01.2013 - 07.2021
Finance Manager
Vogue Multimedia
01.2010 - 12.2013
Credit Risk Manager
BLOM Bank France
01.2006 - 12.2009
MBA - Banking & Finance
Paris 2 University
MBA - Industrial Economics, HR & Quantitative Methods
Paris 2 University
Bachelor of Arts - Economics
St. Joseph University
- Fundraising & Proposal Writing - RPS - 2022
- Negotiation Skills - Wydner.com - 2013
- Management by Objectives - ODCC Group LLC - 2013
- Strategy & Balanced Score Card - RITCOM Management Consulting Group - 2013
- Credit Relationship Manager - Six Sigma Training & Development - 2009
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