Makliwe Benida
Saint-hubert,Quebec
Summary
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
20
20
years of professional experience
1
1
Certification
Work History
Talent Coordinator
Shopify Inc.
05.2022 - 01.2024
- Managed the precise input of employee and new hire data into various Shopify applications, ensuring accuracy and high quality
- Effectively addressed operational challenges as they arose
- Contributed to process improvement initiatives within the Talent organization
- Collaborated with prospective talent, team leads, and internal organizational structures to coordinate interview scheduling
- Generated and dispatched various letters to new hires and existing employees, ensuring precision in data entry and facilitating coordination of required signatures
- Actively participated in and coordinated ad-hoc projects as assigned.
Fraud/Risk Management Analyst & Credit Risk
Shopify Inc.
05.2018 - 05.2022
- Conducted underwriting on new merchants to assess eligibility
- Performed risk evaluations of Shopify merchants by reviewing documentation, utilizing third-party sources, and employing creative web searches
- Contributed to the development of fraud detection systems
- Analyzed cardholder transaction details for signs of fraud or abnormalities
- Set appropriate controls in response to merchant events and actions
- Conducted complex fraud investigations to detect and uncover instances and potential fraud rings
- Proactively assisted merchants in minimizing losses due to fraud and disputes
- Collaborated in a collaborative and innovative environment on projects and assignments to enhance efficiency in fraud prevention and risk detection
- Evaluated loan applications to determine the eligibility of Shopify's merchants, with the goal of mitigating the risk of insolvency.
Risk & Fraud Specialist
Paysafe Group
07.2013 - 05.2018
- Participated in fraud investigations, including fraud risk management, regulatory investigations, and monitoring to prevent economic and compliance risks from business customers
- Ensured compliance with governmental, bank, credit card, and other payment companies or associations rules
- Monitored merchant settlements, refunds, and chargebacks daily to prevent fraudulent activities
- Calculated fines and prepared relevant assessment notices
- Assisted in setting merchant risk parameters based on historical volume and activity
- Provided hands-on technical information security consulting services to cross-functional business teams
- Assisted in creating rule alerts in transaction and security event monitoring systems
- Liaised with the IT support team to ensure proper system functioning and enhance functionality for improved effectiveness
- Proactively monitored criminal activity trends and recommended strategies to protect the organization
- Reviewed information security-related logs for risks and vulnerabilities
- Analyzed fraud and anti-money laundering data, recommending policy or procedural changes based on analysis of trends and findings
- Developed and refined procedures for ongoing minimization of company risk exposure in fraud and anti-money laundering detection and prevention
- Maintained ongoing personal development by researching evolving technologies in fraud detection and prevention solutions
- Assisted with new hire training and performed all other duties and projects as assigned.
Risk Operations Agent
PayPal
11.2007 - 04.2013
- Evaluated, negotiated, and closed buyer/merchant disputes in accordance with company policy
- Responded to customer inquiries regarding complaints, financial transactions, chargebacks, and disputes
- Identified and researched potential problems to assist in protecting company assets
- Reviewed and examined claim filing volume and patterns to determine the legitimacy of disputes or abusive trends
- Assisted the Chargeback department by addressing and responding to inquiries.
Resolution Services Agent
PayPal Inc.
08.2007 - 11.2007
- Responded to customer inquiries regarding automated clearinghouse, electronic funds transfers, chargebacks, account limitations, and transactions
- Provided financial, bank, and credit card transaction information to customers
- Answered detailed questions concerning financial activities and procedures.
Sales Representative & Accounting Associate
Hyatt Hotels and Resorts
07.2004 - 08.2007
- Assisted customers in making hotel reservations in an inbound call center environment
- Provided information on travel packages, special offers, and other products and services
- Managed Gold Passport Accounts (Rewards Membership Accounts)
- Provided side-by-side mentoring of new associates
- Assisted with revenue data analysis for international Hyatt properties
- Analyzed profit/loss percentages for transaction processing
- Researched trends in property performance and recommended areas of improvement.
Education
MBA - Finance
Bellevue University
Omaha, Nebraska (USA)11.2011
Skills
- Time Management
- Data Analysis
- Decision Making
- Problem Solving
- Organizational Skills
- Microsoft Excel Proficiency
- Risk assessment
- Attention to detail
- Team Collaboration
Languages
English
Native or Bilingual
French
Native or Bilingual
Certification
The Council of Six Sigma: Lean Six Sigma: Yellow Belt
Timeline
Talent Coordinator
Shopify Inc.
05.2022 - 01.2024
Fraud/Risk Management Analyst & Credit Risk
Shopify Inc.
05.2018 - 05.2022
Risk & Fraud Specialist
Paysafe Group
07.2013 - 05.2018
Risk Operations Agent
PayPal
11.2007 - 04.2013
Resolution Services Agent
PayPal Inc.
08.2007 - 11.2007
Sales Representative & Accounting Associate
Hyatt Hotels and Resorts
07.2004 - 08.2007
MBA - Finance
Bellevue University