Summary
Overview
Work History
Education
Skills
Timeline
Generic

Makinsy Gryzik

Temecula

Summary

Dynamic leader with proven expertise in guest relations management. Encouraging assistant manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.

Overview

10
10
years of professional experience

Work History

Team Lead

Baskin Robbins Franchisee
07.2014 - 08.2016
  • Trained new team members by relaying information on company procedures and safety requirements.
  • Managed schedules, accepted time off requests and found coverage for short shifts.
  • Worked different stations to provide optimal coverage and meet production goals.
  • Coached team members in techniques necessary to complete job tasks.
  • Established open and professional relationships with team members to achieve quick resolutions for various issues.
  • Helped meet changing demands by recommending improvements to business systems or procedures.
  • Evaluated employee skills and knowledge regularly, training, and mentoring individuals with lagging skills.

Server

Darden Restaurant Group
08.2016 - 06.2019
  • Explained menu items and suggested appropriate options for food allergy concerns.
  • Bussed and reset tables to keep dining room and work areas clean.
  • Used slow periods to restock supplies, ice, trays, and delivery bags.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Cultivated warm relationships with regular customers.
  • Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
  • Learned and followed local alcohol laws to keep restaurant compliant with regulations.
  • Resolved customer complaints promptly and professionally to maintain positive reputation.
  • Served food and beverages promptly with focused attention to customer needs.
  • Utilized communication practices with kitchen staff to deliver customer meals in timely manner.
  • Set positive tone for entire dining experience as first point of contact for incoming guests.

Assistant Manager

Darden Restaurant Group
08.2016 - 06.2019
  • Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
  • Established team priorities, maintained schedules and monitored performance.
  • Defined clear targets and objectives and communicated to other team members.
  • Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
  • Evaluated employee performance and conveyed constructive feedback to improve skills.
  • Established performance goals for employees and provided feedback on methods for reaching those milestones.

Server

Darden Restaurant Group
10.2021 - Current
  • Explained menu items and suggested appropriate options for food allergy concerns.
  • Maintained clean and organized dining areas to uphold restaurant hygiene standards.
  • Cultivated warm relationships with regular customers.
  • Resolved customer complaints promptly and professionally to maintain positive reputation.
  • Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
  • Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
  • Maintained order efficiency and accuracy through clear communication with kitchen staff, earning numerous recommendations from satisfied customers.

Assistant Manager

Darden Restaurant Group
12.2022 - 12.2023
  • Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
  • Established team priorities, maintained schedules and monitored performance.
  • Defined clear targets and objectives and communicated to other team members.
  • Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
  • Evaluated employee performance and conveyed constructive feedback to improve skills.
  • Established performance goals for employees and provided feedback on methods for reaching those milestones.

Education

High School Diploma -

Temescal Canyon High School
Lake Elsinore, CA
05-2016

Skills

  • Team collaboration
  • Task prioritization
  • Exceptional customer service
  • Professional appearance
  • Guest relations management
  • Recruiting and interviewing
  • Performance evaluation
  • Decision-making
  • Strategic planning
  • Performance monitoring

Timeline

Assistant Manager

Darden Restaurant Group
12.2022 - 12.2023

Server

Darden Restaurant Group
10.2021 - Current

Server

Darden Restaurant Group
08.2016 - 06.2019

Assistant Manager

Darden Restaurant Group
08.2016 - 06.2019

Team Lead

Baskin Robbins Franchisee
07.2014 - 08.2016

High School Diploma -

Temescal Canyon High School
Makinsy Gryzik