Makin Abou Alzahab
Charlottetown,PE
Summary
Results-focused Automotive Sales and Customer Service Professional recognized for achieving $10M+ in exotic car sales and maintaining a 100% customer satisfaction rating in call center environments. Skilled at building strong client relationships, exceeding sales targets, and providing top-tier support. Bilingual (English & Arabic) with excellent communication, problem-solving, and organizational abilities.
Overview
12
12
years of professional experience
5
5
years of post-secondary education
3
3
Languages
Work History
Automotive Sales Consultant (Exotic & Rare Cars)
Shoneez GmBH
01.2020 - 10.2024
- Generated $10M+ in total exotic car sales by leveraging in-depth product knowledge and relationship-building
- Conducted needs assessments, negotiated contracts, and managed financing/documentation for high-value clientele
- Coordinated after-sales support and follow-ups, resulting in repeat business and referrals
- Partnered with service teams and suppliers to ensure smooth delivery of in-demand models
Customer Service Representative
TTEC Canada
03.2016 - 01.2020
- Achieved 100% customer satisfaction through prompt resolution of billing, technical, and after-sales inquiries
- Exceeded KPIs (call handling time, sales conversions) by effectively upselling and cross-selling products
- Collaborated with management to implement best practices, boosting client satisfaction scores
- Documented and escalated service tickets, ensuring thorough follow-up and issue resolution
Student Assistant – ITSS / Audio Visual Dept.
University of Prince Edward Island
09.2012 - 09.2015
- Troubleshot technical issues via phone, email, and on-site support for faculty and staff
- Managed a time-sensitive booking system for audio/visual equipment, ensuring seamless events
- Organized and assisted in campus events, maintaining accurate daily service and inventory records
Education
Bachelor of Business Administration -
University of Prince Edward Island
01.2012 - 01.2015
IB Diploma Program - undefined
Emirates International School
01.2009 - 01.2011
Skills
Follow-up techniques
Strong negotiation skills
Client retention strategies
Product knowledge expertise
Sales strategy development
Sales process optimization
Sales pipeline management
Technical aptitude
Relationship building
Contract negotiation
Proficient with Microsoft Office, PowerBI
Critical thinking
Timeline
Automotive Sales Consultant (Exotic & Rare Cars)
Shoneez GmBH
01.2020 - 10.2024
Customer Service Representative
TTEC Canada
03.2016 - 01.2020
Student Assistant – ITSS / Audio Visual Dept.
University of Prince Edward Island
09.2012 - 09.2015
Bachelor of Business Administration -
University of Prince Edward Island
01.2012 - 01.2015
IB Diploma Program - undefined
Emirates International School
01.2009 - 01.2011