Makin Abou Alzahab
Charlottetown,PE
Summary
Results-focused Automotive Sales and Customer Service Professional recognized for achieving $10M+ in exotic car sales and maintaining a 100% customer satisfaction rating in call center environments. Skilled at building strong client relationships, exceeding sales targets, and providing top-tier support. Bilingual (English & Arabic) with excellent communication, problem-solving, and organizational abilities.
Overview
12
12
years of professional experience
5
5
years of post-secondary education
3
3
Languages
Work History
Automotive Sales Consultant (Exotic & Rare Cars)
Shoneez GmBH
01.2020 - 10.2024
- Generated $10M+ in total exotic car sales by leveraging in-depth product knowledge and relationship-building
- Conducted needs assessments, negotiated contracts, and managed financing/documentation for high-value clientele
- Coordinated after-sales support and follow-ups, resulting in repeat business and referrals
- Partnered with service teams and suppliers to ensure smooth delivery of in-demand models
Customer Service Representative
TTEC Canada
03.2016 - 01.2020
- Achieved 100% customer satisfaction through prompt resolution of billing, technical, and after-sales inquiries
- Exceeded KPIs (call handling time, sales conversions) by effectively upselling and cross-selling products
- Collaborated with management to implement best practices, boosting client satisfaction scores
- Documented and escalated service tickets, ensuring thorough follow-up and issue resolution
Student Assistant – ITSS / Audio Visual Dept.
University of Prince Edward Island
09.2012 - 09.2015
- Troubleshot technical issues via phone, email, and on-site support for faculty and staff
- Managed a time-sensitive booking system for audio/visual equipment, ensuring seamless events
- Organized and assisted in campus events, maintaining accurate daily service and inventory records
Education
Bachelor of Business Administration -
University of Prince Edward Island
01.2012 - 01.2015
IB Diploma Program - undefined
Emirates International School
01.2009 - 01.2011
Skills
Follow-up techniques
Timeline
Automotive Sales Consultant (Exotic & Rare Cars)
Shoneez GmBH
01.2020 - 10.2024
Customer Service Representative
TTEC Canada
03.2016 - 01.2020
Student Assistant – ITSS / Audio Visual Dept.
University of Prince Edward Island
09.2012 - 09.2015
Bachelor of Business Administration -
University of Prince Edward Island
01.2012 - 01.2015
IB Diploma Program - undefined
Emirates International School
01.2009 - 01.2011
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