Makin Aleaf
Sacramento
Summary
Motivated financial services professional with experience in banking and customer service at Golden 1 Credit Union. Skilled in account services, financial transactions, and building strong member relationships while maintaining compliance and accuracy. Currently completing an Associate’s degree in Business Administration and transferring to California State University, Sacramento to pursue a Bachelor’s in Finance. Proven ability to deliver high-quality service, support branch operations, and contribute to team success in fast-paced financial environments.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Member Service Specialist III
Golden 1 Credit Union
Sacramento, CA
05.2025 - Current
- Assisted members with account services, financial transactions, and product recommendations while maintaining high service standards.
- Opened and maintained checking, savings, and other financial accounts while ensuring regulatory compliance.
- Processed high-volume daily transactions including deposits, withdrawals, transfers, and cashier’s checks with accuracy.
- Educated members on credit union products and services such as credit cards, loans, and digital banking tools.
- Identified member needs and cross-sold financial products, contributing to branch sales goals.
- Resolved complex member issues by analyzing account activity and providing effective solutions.
- Maintained strict adherence to banking regulations, fraud prevention policies, and security procedures.
- Collaborated with branch team members to ensure efficient daily operations and positive member experiences.
- Assisted with training or supporting newer staff members on procedures and member service standards
Employee
The Ups Store
Sacramento, CA
01.2022 - 04.2025
- Assisted customers with shipping services, packaging solutions, and delivery options using carriers such as UPS and USPS.
- Processed domestic and international shipments, ensuring accurate documentation and compliance with shipping regulations.
- Provided high-quality customer service by resolving questions, tracking shipments, and recommending cost-effective shipping options.
- Handled cash, credit card, and digital transactions while maintaining accurate register balances.
- Managed printing, copying, scanning, and document services for business and individual clients.
- Packaged fragile and high-value items using proper materials to ensure safe and secure transport.
- Maintained an organized retail environment while restocking supplies and assisting with daily store operations.
- Communicated effectively with team members to ensure efficient workflow during high-volume periods.
Education
Associate of Science - Business Administration
American River College
Sacramento, CA05.2026
High School Diploma -
NP3 High School
Sacramento, CA05.2023
Skills
- Customer Relationship Management
- Financial Transactions Processing
- Banking Compliance & Regulations
- Sales & Cross-Selling
- Account Opening & Maintenance
- Problem Resolution
- Cash Handling
- Financial Services Support
Certification
- CNP - Certified Notary Public
- Live Scan Fingerprint Certification
Timeline
Member Service Specialist III
Golden 1 Credit Union
05.2025 - Current
Employee
The Ups Store
01.2022 - 04.2025
Associate of Science - Business Administration
American River College
High School Diploma -
NP3 High School