Makiah Taylor
Silver Lake
Summary
Results-focused Floor supervisor offering successful background leading talented sales personnel. Successful at engaging with staff by discussing sales/buyer performance, maintaining accountability and acknowledging excellent performance. Offering five years of progressive experience in sales and customer communications, as well as a deep love for fashion!
Overview
7
7
years of professional experience
Work History
Sales Representative
Crossroads Trading Co
12.2019 - Current
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Created successful work schedules for each team member to maintain deadlines and fully staff shifts.
- Handled customer complaints, resolved issues and adjusted policies to meet changing needs.
- Evaluated employee performance and coached and trained to improve weak areas.
- Periodically created clothing racks to help educate the team on incoming and declining trends to help boost sales
- Successfully managed high volumes of client-facing interactions and established strong rapport with all sellers.
- Analyzed equipment breakdowns using various troubleshooting methods.
- Assessed and trained with Management to ensure buyers were capitalizing on emerging trends.
- Oversaw employee performance, corrected problems and increased efficiency to maintain productivity targets.
- Coached employees and trained on methods for handling various aspects of sales, complicated issues and difficult customers.
- Trained team members in successful strategies to meet operational and sales targets.
- Opened and closed store 5 days per week by counting registers, making deposits and storing and filing all daily paperwork.
- Met with management to discuss work plans and develop enhancements and strategies to achieve operational objectives.
- Built positive relationships with customers to increase repeat business.
- Implemented daily operating procedures to keep store clean, adequately stocked and well-organized.
Sales Associate
Eye Society
10.2018 - 12.2019
- Maintained front check out area in a clean and organized fashion.
- Extended customer subscriptions, offering discounts and promotions to ensure high customer retention rates.
- Interacted with customers and retail buyers to follow-up on shipping statuses and expedited orders.
- Performed store opening and closing duties by checking all equipment for proper functioning.
- Assisted customers with special services, account updates and promotional options.
Key Holder
Banzai Bowls
07.2018 - 09.2018
- Completed administrative duties, including opening and closing reports and bank deposits.
- Monitored incoming customer traffic to ensure appropriate staffing.
- Supervised teams of up to 6 employees and provided leadership and guidance.
- Managed stock demands, employee shift schedules and opening and closing operations.
- Ensured excellent customer service by building and maintaining customer rapport.
- Communicated information to customers about product quality and nutrition.
- Delegated work to employees based on shift requirements, individual strengths and unique training.
- Opened and closed the store, which included counting cash drawer.
- Shared product knowledge with customers while making personal recommendations.
- Performed assigned projects and completed checklists in an efficient and accurate manner.
- Built and maintained effective relationships with peers and upper management.
- Processed shipments and maintained organized stock shelves.
Education
High School Diploma -
Newport Harbor High School
Costa Mesa, CAAssociate of Science - Apparel Production And Product Development
Orange Coast College
Costa Mesa, CA05-2025
Skills
- Proficiency in customer satisfaction
- Positive learning process
- Excellent at memorizing product and service information
- Teamwork oriented
- POS systems operations
- Quality controls
- Operations Oversight
- Visual Merchandising
- Keyholder
- Retail Staff Management
- Staff Scheduling
- Team Supervision
- Employee training
- Buyer education
- Love of styling
- Excellent understanding of resell market and current trends
Timeline
Sales Representative
Crossroads Trading Co
12.2019 - Current
Sales Associate
Eye Society
10.2018 - 12.2019
Key Holder
Banzai Bowls
07.2018 - 09.2018
High School Diploma -
Newport Harbor High School
Associate of Science - Apparel Production And Product Development
Orange Coast College
Similar Profiles
Olivia SadoOlivia Sado
Buyer at Crossroads Trading CoBuyer at Crossroads Trading Co
Lena D'AmicoLena D'Amico
Floor Supervisor at Crossroads Trading CoFloor Supervisor at Crossroads Trading Co
Michael HaightMichael Haight
Retail Sales Associate at Crossroads Trading CoRetail Sales Associate at Crossroads Trading Co