Makiah Taylor
Silver Lake
Summary
Results-focused Floor supervisor offering successful background leading talented sales personnel. Successful at engaging with staff by discussing sales/buyer performance, maintaining accountability and acknowledging excellent performance. Offering five years of progressive experience in sales and customer communications, as well as a deep love for fashion!
Overview
7
7
years of professional experience
Work History
Sales Representative
Crossroads Trading Co
Costa Mesa, California
12.2019 - Current
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Created successful work schedules for each team member to maintain deadlines and fully staff shifts.
- Handled customer complaints, resolved issues and adjusted policies to meet changing needs.
- Evaluated employee performance and coached and trained to improve weak areas.
- Periodically created clothing racks to help educate the team on incoming and declining trends to help boost sales
- Successfully managed high volumes of client-facing interactions and established strong rapport with all sellers.
- Analyzed equipment breakdowns using various troubleshooting methods.
- Assessed and trained with Management to ensure buyers were capitalizing on emerging trends.
- Oversaw employee performance, corrected problems and increased efficiency to maintain productivity targets.
- Coached employees and trained on methods for handling various aspects of sales, complicated issues and difficult customers.
- Trained team members in successful strategies to meet operational and sales targets.
- Opened and closed store 5 days per week by counting registers, making deposits and storing and filing all daily paperwork.
- Met with management to discuss work plans and develop enhancements and strategies to achieve operational objectives.
- Built positive relationships with customers to increase repeat business.
- Implemented daily operating procedures to keep store clean, adequately stocked and well-organized.
Sales Associate
Eye Society
Costa Mesa, California
10.2018 - 12.2019
- Maintained front check out area in a clean and organized fashion.
- Extended customer subscriptions, offering discounts and promotions to ensure high customer retention rates.
- Interacted with customers and retail buyers to follow-up on shipping statuses and expedited orders.
- Performed store opening and closing duties by checking all equipment for proper functioning.
- Assisted customers with special services, account updates and promotional options.
Key Holder
Banzai Bowls
Newport Beach, California
07.2018 - 09.2018
- Completed administrative duties, including opening and closing reports and bank deposits.
- Monitored incoming customer traffic to ensure appropriate staffing.
- Supervised teams of up to 6 employees and provided leadership and guidance.
- Managed stock demands, employee shift schedules and opening and closing operations.
- Ensured excellent customer service by building and maintaining customer rapport.
- Communicated information to customers about product quality and nutrition.
- Delegated work to employees based on shift requirements, individual strengths and unique training.
- Opened and closed the store, which included counting cash drawer.
- Shared product knowledge with customers while making personal recommendations.
- Performed assigned projects and completed checklists in an efficient and accurate manner.
- Built and maintained effective relationships with peers and upper management.
- Processed shipments and maintained organized stock shelves.
Education
High School Diploma -
Newport Harbor High School
Costa Mesa, CAAssociate of Science - Apparel Production And Product Development
Orange Coast College
Costa Mesa, CA05-2025
Skills
- Proficiency in customer satisfaction
- Positive learning process
- Excellent at memorizing product and service information
- Teamwork oriented
- POS systems operations
- Quality controls
- Operations Oversight
- Visual Merchandising
- Keyholder
- Retail Staff Management
- Staff Scheduling
- Team Supervision
- Employee training
- Buyer education
- Love of styling
- Excellent understanding of resell market and current trends
Timeline
Sales Representative
Crossroads Trading Co
12.2019 - Current
Sales Associate
Eye Society
10.2018 - 12.2019
Key Holder
Banzai Bowls
07.2018 - 09.2018
High School Diploma -
Newport Harbor High School
Associate of Science - Apparel Production And Product Development
Orange Coast College