Makenzie Hayne
Edmonton,AB
Summary
Part-time student seeking a permanent, full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Owner/Operator
Pickle Jar Construction Ltd. O/A Get Floored
06.2021 - 09.2023
- Performed all operations involved in the business from epoxy installation to administrative duties on residential, commercial and industrial sites
- Developed business plan, processes and procedures to provide superior resinous coatings to customers.
- Operated with safety and skill to avoid accidents and delays.
- Concrete grinding and preparation (Hand grinders and Blastrac) and epoxy application
- Training of employees for labour
- Creating quotes and invoices, managing finances (using xero and quickbooks)
- Maintaining customer relations and networking to find new clients, and working closely with site superintendents/other tradespeople to create quick solutions to unforeseen obstacles
- Applying for and maintaining certifications and licenses.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Identified and qualified customer needs and negotiated and closed profitable projects with over 30 high end garages completed single handedly in 3 summers, in addition to all industrial and commercial projects completed.
Ice Rink Attendant
University Of Alberta
10.2020 - 10.2021
- Temporary employment during Covid regulations as a sanitization member.
- Disinfected all frequently touched areas of the building in between each use by the groups of athletes and respective spectators.
- Monitored guests and enforced rules, maintaining safety for visitors and staff.
- Delivered information and details of interest about facility to visitors.
- Supervised gameplay and monitored guests' actions to prevent theft.
- Performed troubleshooting and routine maintenance to keep equipment in optimal working condition.
Office Administrator
Ryfan Inc.
04.2020 - 07.2021
- Summer job for two summers in a row
- Balancing credit card statement (familiar with Quickbooks) and providing support to AP/AR/HR departments.
- Organization was transitioning from paper to digital platforms.
- Critical to digitize information as quickly as possible.
- Handled a wide range of sensitive material including confidential employee files.
- Required high attention to detail (ex. entering employees’ safety documentation and expiration dates).
- Gathered all hard copy project files and sorted/organized them for leadership (during COVID shutdown when everyone got laid off)
- Interacted with customers by phone, email, or in-person to provide information.
Cashier/Customer Service
McDonald's
08.2019 - 10.2020
- Provided remarkable customer services in a high stress environment, making drinks, taking and packing orders, and working on the cash register
- Addressed customer needs and made product recommendations to increase sales.
- Built relationships with customers to encourage repeat business.
- Restock low supplies, clean the cooking area/lobby/washrooms, and assist other employees or customers with questions.
- Used POS system to enter orders, process payments and issue receipts.
- Set up new sales displays each week with fresh merchandise.
- Conducted inventory counts by adding each item in stock and documenting in computer system.
Education
Bachelor of Science - Psychology
MacEwan University
Edmonton, AB04.2025
High School Diploma -
Ross Sheppard High School
Edmonton, AB06.2020
Skills
- Customer Service
- Attention to Detail
- Conflict Resolution
- Problem Solving
- Team Leadership
- Project Management
- Strong Work Ethic
- Data Management
- Relationship Management
- POS Systems
- Scheduling and Planning
Certification
- 2021 Standard First Aide and CPR Level C and AED (Lifesaving Society)
- 2023 Construction Safety Training Systems (CSTS 2020) - Fundementals
Volunteer Experience
- Mentor Boys & Girls Club - Big Brothers Big Sisters Edmonton, 2022-Present - Providing a safe and comforting environment while developing a trusting relationship with my mentee. Spend at least 3 hours a week doing a 1-on-1 activity of my mentees choice. Specifically worked with the Youth-in-Care program for foster kids or unstable upbringings, reminding my mentee that they have support systems and people will stay in their lives.
- Sanitization Crew Boulders Climbing Edmonton, 2022-Present - Vacuum the chalk-covered mats and floors, restock any low supplies, wipe down shoe racks and entry way, mop the gym floors. Dismantle/unscrew previous holds from wall in preparation for replacement.
- Executive Member Student's Union, 2017-2020 - Ross Sheppard High School Edmonton, Brainstorm, plan and execute majority of school events; contacting vendors, budgeting, generic point of sale, advertising events. Leadership role composed mainly of delegating tasks to most fit personnel.
- Timbit's Soccer Coach, 2012-2015 - Teach beginner soccer players basic skills, strategies, and rules of soccer. Create and demonstrate practice drills to further their abilities. Nurture a positive growth environment for these kids to associate with sports and physical activity in general.
References
AVAILABLE UPON REQUEST
Timeline
Owner/Operator
Pickle Jar Construction Ltd. O/A Get Floored
06.2021 - 09.2023
Ice Rink Attendant
University Of Alberta
10.2020 - 10.2021
Office Administrator
Ryfan Inc.
04.2020 - 07.2021
Cashier/Customer Service
McDonald's
08.2019 - 10.2020
Bachelor of Science - Psychology
MacEwan University
High School Diploma -
Ross Sheppard High School
- 2021 Standard First Aide and CPR Level C and AED (Lifesaving Society)
- 2023 Construction Safety Training Systems (CSTS 2020) - Fundementals
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