Makenzie Wilton
Richmond,BC
Summary
Focused and reliable with engaging personality and flexible approach. Upbeat, friendly, and always anticipating customer needs to facilitate enjoyable dining experiences. Offering experience in fast-paced restaurant/bar settings with 5 years of serving experience, including 2 years in head server role. Always ready to help team members by lending a hand wherever needed.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Babysitter
Family and Friends
02.2015 - Current
- Applied positive behavior management techniques to enhance social interactions and emotional development.
- Sanitized dishes, tabletops, toys and frequently touched surfaces to prevent spreading of germs.
Server
Salty's Fish and Chips
03.2019 - 02.2020
- Floor managed typically by 1-3
- Duties included hosting, serving, food running, bussing, and takeout
- Routinely supported multiple areas of restaurant at once or completely on own
- Trained new team members on restaurant procedures, menu items and performance strategies
Server
White Spot
04.2021 - 03.2024
- Head Server position since 2022
- Worked in bar; draft beer/wine/cocktail service, basic bar skills/knowledge
- Opening/closing duties in restaurant and bar
- Clean-up and sanitization responsibility/maintenance
- Squirrel POS System
- Maintained high-quality service when faced with challenges
- Training and mentoring of new employees
- Quick memory of seasonal/regular menu changes
- Maintained connection with regular guests
Education
Bachelor of Science - Nursing
Douglas College
New Westminster, BCHigh School Diploma -
Sands Secondary
Delta, BC06.2020
Skills
- Menu Memorization
- Order Accuracy
- Charismatic, Professional Service
- High-Volume Dining
- Staff Training
- Base-Level Cocktail Preparation
- Transactions and Cash Handling
Certification
- Serving It Right Certificate renewed August 2024
Timeline
Server
White Spot
04.2021 - 03.2024
Server
Salty's Fish and Chips
03.2019 - 02.2020
Babysitter
Family and Friends
02.2015 - Current
Bachelor of Science - Nursing
Douglas College
High School Diploma -
Sands Secondary
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