Makenzie Gaskell
Nanaimo,BC
Summary
Motivated professional with proven multitasking and time management abilities in high-pressure customer service settings. Expertise in cash handling, daily reconciliation, and regulatory compliance within weigh station operations. Recognized for exceptional communication and leadership skills, contributing to improved operational efficiency and accuracy in data entry tasks.
Overview
6
6
years of professional experience
Work History
Temporary Scale Clerk
Regional District of Nanaimo
Nanaimo, British Columbia
02.2025 - Current
- Ability to communicate with coworkers and customers effectively and courteously under high stress and changing environments
- Clerical duties such as end of day paper work, restocking supplies, responding to public inquiries in a timely manner
- Prepares reports for Joint Occupational Health and Safety committee
- Using word processing applications to update procedures and relative information for the Scale-house operation, as well as spreadsheet applications to accurately report end of day paperwork
- Communicate within multiple departments and knowledge of who to contact within the departments when needing assistance
- Managing staff and contractors coming in and out of the site for emergencies
- Contacting contractors for material pickups
- Accurate record management.
- Collaborated with team members to streamline operational workflows and processes
- Using bylaw 1784 to accurately charge customers on-site
- Actively enforcing Bylaw 1812, Mandatory Waste Source Separation, in order to honor the waste management plan
- Knowledge of Bylaw 1813, Waste Hauler Licensing
- Able to train staff in the scalehouse operations and safety protocols.
Landfill Attendant
Regional District of Nanaimo
09.2023 - Current
- Ability to communicate with coworkers and customers effectively and courteously under high stress and changing environments
- Pay close attention to detail, quick problem solving and multitasking
- Assesses commercial and residential material loads and applies tipping fee charges in accordance to RDN Solid Waste bylaws
- Identifying banned or hazardous materials
- Provides telephone reception inquiries about procedures, policies and proper disposal facilities promptly and professionally
- Provides training, guidance and support to other staff members
- Provide accurate directions to customers while following safe work procedures
- Ability to work independently, preform bank runs and pick up supplies, as directed by supervisor
- Preforms labouring duties, general grounds maintenance and landscaping duties in all types of weather
- Provides relief to the Scale Clerk or performs the Scale Clerk shift as required
- Knowledge of computer applications, keyboarding and cash handling, reconciles daily transaction logs while correcting errors, balancing accordingly
Ticket Agent
BC Ferries
Nanaimo, British Columbia
05.2023 - 06.2025
- Ability to communicate with coworkers and customers effectively and courteously under high stress and changing environments
- Pay close attention to detail while serving large crowds
- Making sure customers are getting the correct transaction, correct lane assignment and being directed in a safe manner
- Cash handling, keyboarding and daily reconciliation
- Customer de-escalation, communicate effectively with others and have learned tools to communicate where English is a second language
- Punctual to work and reliable, as well as taking extra shifts when needed
- Multitasking and problem solving abilities
- Provides support and guidance to other coworkers on operations and safe procedures on site
- Listening and following directions according to the tower operator and supervisors
- Assisted customers with travel inquiries, providing clear information on schedules and routes.
- Handled cash and electronic payments, maintaining security and accuracy throughout transactions.
- Resolved customer complaints promptly, enhancing overall passenger satisfaction and experience.
- Assisted travelers with special needs or requests during check-in process.
Food Server
Pita Pit
Nanaimo, British Columbia
09.2022 - 04.2023
- Maintained cleanliness of the dining area throughout shift including wiping down tables, chairs.
- Followed food safety regulations and hygiene practices diligently.
- Progressing Customer service skills
- Preparing various food for service
- Attention to detail, whilst working in an assembly line
- Maintaining high cleaning standards amongst the store
- Answering inquiries on the phone
- Accurately completing online orders
- Ability to multitask under high pressure
- Replenished supplies such as napkins, utensils, sauces, vegetables, and meats throughout shift as needed.
- Provided excellent customer service in a fast-paced dining environment.
- Handled cash transactions and processed payments accurately.
Cashier
Cabelas – Nanaimo
Nanaimo, British Columbia
01.2020 - 12.2021
- Customer service, cash handling, daily reconciliation
- Completing customer exchanges and returns, completing e-orders, issuing fishing and hunting licenses in accordance with provincial and federal guidelines.
- Managing a high volume of customer inquiries via phone daily
- Provided training and support to new cashiers on procedures and systems, building a positive work atmosphere
- Inventory control and merchandising
- Processed customer transactions efficiently at the retail checkout.
- Assisted customers with product inquiries and selections.
- Maintained a clean and organized checkout area for optimal customer experience.
Education
Secondary -
Dover Bay
Nanaimo, BC06-2022
Skills
- Daily cash reconciliation
- Cash handling
- Inventory control
- Strong interpersonal skills and customer
- Excellent verbal and written communication
- Leadership
- Safety procedure enforcement
- Adaptability and flexibility
- Problem-solving and conflict resolution
- Time management and organization
- Team collaboration and motivation
- Accurate record keeping
- Multitasking and attention to detail
- Foundational computer skills
- Reporting skills
- Design and create
Certificates And Courses
- First Aid Level 2
- Transportation of Dangerous Goods Level 1
- Workplace Hazardous Materials Information System courses
- Maritime Security Course
- Fatigue Awareness Training
- Environmental Awareness Training
- Violence in the Workplace Training
- Asbestos and silica awareness training
- Muscular skeletal disorder awareness course
- Joint Occupation Health and Safety
- Introduction to Project Management course
- Administrative support fundamentals (Word processing, Excel,Outlook,Microsoft teams and shifts)
- Introduction to Office and Administrative Management
References
References available upon request.
Timeline
Temporary Scale Clerk
Regional District of Nanaimo
02.2025 - Current
Landfill Attendant
Regional District of Nanaimo
09.2023 - Current
Ticket Agent
BC Ferries
05.2023 - 06.2025
Food Server
Pita Pit
09.2022 - 04.2023
Cashier
Cabelas – Nanaimo
01.2020 - 12.2021
Secondary -
Dover Bay