Makenzie Ellis
University Student
Kelowna,BC
Summary
Dependable professional with experience in labor and customer service roles. Recognized for strong work ethic and ability to achieve goals while maintaining a positive work environment.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Laborer 1
City of Prince Rupert
Prince Rupert, BC
04.2025 - 09.2025
- Operated heavy machinery for maintenance and construction projects.
- Assisted in routine cleaning and landscaping tasks to maintain public spaces.
- Followed safety protocols and procedures during all operational activities.
- Collaborated with team members to complete assigned tasks efficiently.
- Maintained tools and equipment in good working condition through regular inspections.
- Loaded, unloaded, and moved material to and from storage and production areas.
- Expanded skill set through continuous learning of new techniques, tools, and equipment related to laborer tasks.
- Improved worksite efficiency by maintaining clean and organized work areas.
- Contributed to successful completion of projects by following instructions from supervisors and adapting to changing priorities.
- Demonstrated flexibility with shifting responsibilities based on project needs, contributing to overall productivity levels.
- Promoted a positive work environment by demonstrating strong teamwork and communication skills.
- Maintained high-quality workmanship through attention to detail and adherence to industry standards.
- Delivered consistent results under challenging weather conditions or other external factors affecting productivity.
Restaurant Server
Dollys Fish Market
Prince Rupert, BC
05.2023 - 09.2024
- Provided exceptional customer service by promptly addressing guest inquiries and needs.
- Assisted in maintaining cleanliness and organization of dining area to enhance guest experience.
- Collaborated with kitchen staff to ensure timely delivery of food orders to customers.
- Upsold menu items effectively, contributing to increased sales and improved customer satisfaction.
- Trained new staff on restaurant procedures and best practices for service excellence.
- Resolved guest complaints professionally, ensuring a positive dining experience and repeat business.
- Cultivated warm relationships with regular customers.
- Maintained a clean and welcoming dining environment for guest comfort and enjoyment.
- Contributed to team success by assisting fellow servers during peak hours, ensuring smooth operations.
- Greeted new customers, discussed specials, and took drink orders.
- Checked guests' identification before serving alcoholic beverages.
- Printed dining checks with total due, collected payment and offered receipts to complete transactions.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
- Used slow periods to restock supplies, ice, trays, and delivery bags.
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
Retail Sales Associate
Sea Sport Clothing
Prince Rupert, BC
04.2021 - 05.2024
- Assisted customers in selecting apparel, providing personalized recommendations based on style preferences.
- Processed transactions accurately using point-of-sale systems to enhance customer experience.
- Maintained inventory levels, ensuring timely restocking of merchandise to meet customer demand.
- Trained new associates on product knowledge and sales techniques to improve team performance.
- Collaborated with team members to achieve daily sales goals and improve overall store performance.
- Maintained a clean and organized store environment, enhancing the overall shopping experience for customers.
- Handled returns and exchanges professionally, resolving customer issues while adhering to company policies.
- Assisted in managing inventory levels, accurately processing shipments, and restocking merchandise as needed.
- Coordinated with stock team to expedite restocking of high-demand items.
- Provided exceptional customer service, leading to repeat store visits and enhanced customer loyalty.
- Handled customer complaints with empathy and patience, resolving issues to maintain positive store reputation.
- Performed cash, card, and check transactions to complete customer purchases.
- Created inviting environment for customers by maintaining store organization and cleanliness.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
Dance Teacher's Assistant
Spectrum City Dance
Prince Rupert, BC
09.2019 - 06.2021
- Assisted lead instructors in delivering engaging dance lessons and choreography sessions.
- Coordinated class schedules and managed student attendance records efficiently.
- Supported students with individual feedback to enhance their dance techniques and performance skills.
- Organized and facilitated rehearsals for dance showcases, ensuring seamless execution of performances.
- Evaluated student progress and collaborated with instructors to identify areas for improvement.
- Enhanced student dance technique by providing individualized feedback and assistance during classes.
- Helped maintain a safe and supportive classroom environment, fostering positive relationships among students.
Education
Charles Hays Secondary School
Prince Rupert, BC04-2024
Skills
- Willingness to learn
- Attention to detail
- Safety awareness
- Time management
- Punctual and reliable
- Team collaboration
- Strong work ethic
- Exceptional customer service
- Cash handling
- Guest engagement
- Memory retention
- Customer satisfaction
Languages
English
Certification
- Level 1 First Aid
- Serving It Right Certified
Timeline
Laborer 1
City of Prince Rupert
04.2025 - 09.2025
Restaurant Server
Dollys Fish Market
05.2023 - 09.2024
Retail Sales Associate
Sea Sport Clothing
04.2021 - 05.2024
Dance Teacher's Assistant
Spectrum City Dance
09.2019 - 06.2021
Charles Hays Secondary School