Summary
Overview
Work History
Education
Skills
Timeline
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Makenzie Bakly

Burbank

Summary

Dynamic Retail Manager with a proven track record at Val Surf, excelling in strategic selling and merchandising strategy. Adept at driving store growth through effective planning and exceptional customer service. Skilled in business reporting and fostering a positive team environment, ensuring operational excellence and customer satisfaction.

Overview

7
7
years of professional experience

Work History

Retail Manager

Val Surf
07.2018 - Current

As a Retail Manager, I oversee daily store operations to ensure an efficient, customer-focused environment. My responsibilities include creating and managing employee schedules, handling product purchasing such as seasonal sunscreen buys, and leading merchandising efforts to maintain an organized, visually appealing retail space. I also manage front-end tasks such as answering phones, greeting, and assisting customers to provide excellent service. In addition, I uphold operational standards by maintaining opening and closing procedures, ensuring smooth and secure store operations.

Barista

Starbucks
05.2023 - 05.2024
  • Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
  • Controlled line and crowd with quick, efficient service.
  • Operated espresso machines and commercial coffee brewers to create beverages.
  • Cleaned counters, machines, utensils, and seating areas daily.
  • Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.

Education

Bachelor of Arts - Business Management

San Diego State University
San Diego, CA
05-2024

Skills

  • Store growth planning
  • Strategic selling
  • Merchandising strategy
  • Business reporting

Timeline

Barista

Starbucks
05.2023 - 05.2024

Retail Manager

Val Surf
07.2018 - Current

Bachelor of Arts - Business Management

San Diego State University
Makenzie Bakly