MAKENZI IRWIN
Kamloops,B.C.
Summary
To acquire the part-time, casual position as a Behaviour Interventionist at New Horizons Professional Support Services Inc., where I can apply my 13 years of experience in the medical field to this job opportunity.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Diagnostic Accreditation Program Policy & Procedures Developer
Aberdeen Ultrasound & X-Ray
05.2023 - Current
- Develop and draft comprehensive policies and procedures for DAP to ensure alignment with accreditation standards
- Collaborate closely with subject matter experts, including healthcare professionals and accreditation specialists
- Communicate with the Medical Leader to address any procedures or policies that need to be updated
- Ensure that all policies and procedures comply with relevant legal and regulatory requirements, maintain a high standard of accuracy and completeness based on the standards set out by DAP
- Regularly update and revise policies and procedures in response to changing accreditation standards.
Assistant Coach
Special Olympics
05.2023 - 07.2023
- Lead training sessions to develop and improve skills in various sports, adapting training methods to suit individual needs and abilities
- Create a positive and supportive environment for athletes
- Foster and nurture a sense of teamwork and independence among athletes
- Ensure the safety and well-being of athletes during practice and training
- Communication with fellow coaches, volunteers, and families to provide updates on training progress and development overall, as well as any special requirements and/or concerns
- Send out the updated schedule of practices and activities to all those that require them (families, coaches, volunteers)
- Create an environment that promotes open communication with athletes so they can express themselves freely
- Maintain and look after all necessary equipment for practices
- Put together a Coaches manual that contains emergency contacts, emergency prepared plan, incident reports, athletes medical history, and attendance.
Assistant Manager of Operations
Aberdeen Ultrasound & X-Ray
08.2018 - 04.2023
- Worked directly with upper management to identify process gaps, determining solutions and implemented updates to drive efficiency, improve workflow, and productivity, while developing administrative processes to streamline communication amongst colleagues and upper management to ensure work morale and job satisfaction
- Implemented a digitized procedural process of importing, scanning, and attaching requests into the TELUS Health EMR Software
- Protocolling and triaging referrals determining the priority level of each
- Direct communication with the Radiologists to understand and administer standardizations and or updated guidelines to all employees
- Documentation and cataloging wait-times for the Ministry of Health
- Generated and designed an administrative procedural manual, some of which include administrative processes, policies, protocols, guidelines, and standard operating practices
- Engineered a templated schedule for ultrasound technicians, including but not limited to keeping track of vacation time, sick time, personal days, and finding coverage and relief when needed
- Establishing a safe and respectful work environment to assure both employees and patients feel respected and protected
- Creating protocols and policies that reflect both the clinic’s mandate as well as the guidelines of the PHO, BC Women’s Guidelines, and WorkSafeBC
- Scheduling administrative/clerical staff schedule, ensuring the obligation to full time, part time, and casual staff members are met
- Overseeing the day to day operations, while troubleshooting any concerns with patients or colleagues and or issues with computers, phone systems, and equipment/machines
- Maintaining safety regulations and subsequent necessary equipment ensuring all safety protocols and policies are up to date and displayed
- Coordinating, scheduling, and organizing meetings along with keeping meeting minutes
- Developing and managing all social media forums, of which include the company website, email correspondence, Facebook, business profile, responding to community input
- Trained internal staff members on administrative processes, and procedures to facilitate consistent and seamless company operations
- Set up, optimized, and enforced consistent document management policies.
DI Clerk (Diagnostic Imaging Clerk)
Aberdeen Ultrasound & X-Ray
05.2010 - 07.2018
- Directing, instructing, registering patients, while maintaining and organizing filing systems and billing procedures
- Scheduling, organizing, and getting the patients prepped for the x-ray technologist
- Proficient in IHA, McKesson, Med Access EMR, MediTech, MXIE, Excel, and Microsoft Word
- Aided in Accreditation preparations
- Patient management and patient care
- Identified department and user document management requirements by conducting in-depth needs assessments
- Developed electronic, CD and hardcopy data books
- Filed accurate weekly, monthly, quarterly regulatory paperwork and maintained organization to support smooth audit processes.
Medical Office Assistant
Aberdeen Medical Centre, MOA
06.2014 - 07.2016
- Managed calendar, procedural assistance, scheduling appointments, filing, billing, and administration tasks to streamline workflow
- Regulate patient traffic, conduct eye exams, and build in patient records
- Scheduled patient appointments, accounting for availability and optimal patient loads
- Triaged incoming patients by assessing conditions and modified schedules to handle more severe concerns quickly
- Updated patient accounts and information daily
- Documented and responded to incoming correspondences to address questions
- Conducted patient intake interviews to collect medical information and insurance details.
Education
Bachelor of Arts - Psychology
Thompson Rivers University
11.2018
Psychology - Developmental Psychology of Children
Thompson Rivers University
09.2023
Biology - Human Anatomy for Healthcare Professionals
Thompson Rivers University
03.2021
High School Diploma -
St. Ann’s Academy
01.2010
Skills
- Personable and task orientated
- Proficient in interpersonal skills and organized in each task given
- Acts professionally and treats coworkers with respect and deference
- Benevolent and compassionate
- Creativity, quick study, and adaptable
- Earnest worker who is conscientious of surroundings
- Works well within a team as well as independently
Certification
- CPR/AED Level C, Red Cross Training, 03/19/2023
- Oxygen Therapy, Red Cross Training, 03/19/2023
- WHMIS Training Certificate, 04/2020
- Food Safe BC Certification Level 1, 01/2019
Volunteer Experience
- Coach, Kamloops, BC, 01/2023 - Current, Special Olympics – FUNdamental Fit
- Patient Care / Receptionist Volunteer, Kamloops, BC, 05/2021 - Current, Kamloops Hospice Association
- Big Sister Volunteer, Kamloops, BC, 09/2007 - 06/2009, Big Brother's & Sisters
References
References available upon request
Hobbies And Interests
- Sports
- Fine Arts
- World travel adventures between May 2012 and 2019
- Competitive Rep soccer, 2004-2009
- Dance Gallery, 2007 – 2010
- Enjoy being active and exploring nature, swimming, soccer, tennis, hiking, running, yoga, softball, music (piano, guitar)
Timeline
Diagnostic Accreditation Program Policy & Procedures Developer
Aberdeen Ultrasound & X-Ray
05.2023 - Current
Assistant Coach
Special Olympics
05.2023 - 07.2023
Assistant Manager of Operations
Aberdeen Ultrasound & X-Ray
08.2018 - 04.2023
Medical Office Assistant
Aberdeen Medical Centre, MOA
06.2014 - 07.2016
DI Clerk (Diagnostic Imaging Clerk)
Aberdeen Ultrasound & X-Ray
05.2010 - 07.2018
Bachelor of Arts - Psychology
Thompson Rivers University
Psychology - Developmental Psychology of Children
Thompson Rivers University
Biology - Human Anatomy for Healthcare Professionals
Thompson Rivers University
High School Diploma -
St. Ann’s Academy
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