Makenna Walker
Bakersfield
Summary
Reliable and hardworking customer service professional with experience in cashiering, ushering, serving, food running, and team supervision. Skilled in providing excellent guest service, handling transactions, working in fast-paced environments, and completing opening and closing procedures. Strong communicator with experience operating theater equipment, conducting maintenance checks, and supporting team members to keep daily operations running smoothly.
Overview
4
4
years of professional experience
Work History
Cashier/Usher
Regal Cinemas
Bakersfield, CA
10.2025 - Current
- Provided friendly and professional customer service to guests
- Operated POS systems and handled cash, credit, and other forms of payment
- Assisted guests with ticket purchases, showtimes, seating, and general questions
- Checked tickets and directed guests to the correct auditoriums
- Opened and shut down theater projectors for scheduled showtimes
- Conducted routine auditorium inspections before and after screenings
- Inspected and tested theater seats throughout all auditoriums to ensure they were functioning properly
- Identified damaged or malfunctioning seats and reported maintenance issues to management
- Cleaned, reset, and prepared auditoriums between showings
- Removed trash and maintained cleanliness throughout auditoriums, lobby, hallways, and guest areas
- Restocked supplies and maintained organized work areas
- Assisted with opening and closing procedures
- Monitored auditoriums to help ensure a safe, clean, and enjoyable environment for guests
- Assisted guests with accessibility and seating needs when necessary
- Worked efficiently in a fast-paced environment while managing multiple responsibilities
- Communicated with coworkers and management to address guest concerns and operational issues
- Followed theater safety, cleanliness, and operational procedures
Server
Studio Movie Grill
Bakersfield, CA
02.2024 - 05.2025
- Greeted guests and explained the ordering process
- Took food and drink orders at theater seats
- Entered orders accurately into the POS system
- Delivered food and beverages to guests
- Checked on guests throughout the movie
- Handled guest requests and resolved
- Maintained cleanliness of tables and theater areas
- Restocked supplies and assisted with opening/closing duties
Supervisor
Studio Movie Grill
Bakersfield, CA
03.2023 - 05.2025
- Supervised and coordinated the food runner team during assigned shifts
- Ensured food and beverage orders were delivered accurately and efficiently
- Communicated with kitchen staff, servers, and management to keep service running smoothly
- Assisted runners during high-volume periods and resolved order issues
- Maintained cleanliness and organization of the runner station and service areas
- Completed daily opening tasks to prepare the runner area for operations
- Completed closing duties, including cleaning, organizing, restocking, and preparing the area for the next shift
- Ensured proper procedures and standards were followed throughout the shift
Runner
Studio Movie Grill
Bakersfield, CA
11.2022 - 05.2025
- Bring completed food/drinks from the kitchen to the correct theater table
- Make sure orders are accurate and complete
- Deliver food quickly while it’s hot
- Help servers when they’re busy
- Clear/organize food pickup areas
- Keep the kitchen, service areas, and theater areas clean
- Communicate with servers, cooks, and managers
- Sometimes help with stocking and resetting tables
Education
High School Diploma -
Liberty High School
Bakersfield, CA06.2023
Skills
- Customer Service
- Cash Handling
- POS Systems
- Food & Beverage Service
- Guest Relations
- Team Leadership
- Staff Supervision
- Teamwork
- Communication
- Conflict Resolution
- Problem Solving
- Time Management
- Multitasking
- Attention to Detail
- Fast-Paced Environment
- Opening & Closing Procedures
Timeline
Cashier/Usher
Regal Cinemas
10.2025 - Current
Server
Studio Movie Grill
02.2024 - 05.2025
Supervisor
Studio Movie Grill
03.2023 - 05.2025
Runner
Studio Movie Grill
11.2022 - 05.2025
High School Diploma -
Liberty High School