Summary
Overview
Work History
Education
Skills
Timeline
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Makenna Stuckless

Waterloo,ON

Summary

Amounted ten years of customer service experience while upholding high standards for work throughout the completion of a University degree. Excelled in the workplace and achieved managerial positions whilst balancing multiple jobs as well as maintaining honor roll status in a full-time course load.

Overview

4
4
years of professional experience

Work History

Advisor

Mountain Equiptment Company
Kitchener, ON
08.2023 - Current
  • Maintained updated knowledge on a vast array of products through vendor education sessions and advanced training programs such as wilderness safety and rock climbing gear knowledge. Managed shipping documents to ensure accuracy and compliance with applicable regulations.
  • Efficiently created purchase orders for materials needed to fulfill customer orders.
  • Processed returns from customers in accordance with company policies and procedures.
  • Worked successfully with diverse group of coworkers and clients to provide personalized product recommendations and problem solve client issues to build an informed product knowledgebase.
  • Recognized by management for providing exceptional customer service.

Head Baker

Seven Shores Trading Co.
Waterloo, ON
03.2023 - 08.2025
  • Consistently worked without supervision to produce quality products on a strict timeline with a high degree of self-motivation and worked independently to promptly solve problems.
  • Expressed a high degree of creativity through planning daily menus which worked in harmony with existing stock levels, client preferences, and seasonal availability.
  • Placed orders for additional supplies when necessary based on production needs.
  • Demonstrated leadership by making improvements to work processes and helping to train others.
  • Created a detailed schedule in order to prioritize and organized overlapping tasks to efficiently accomplish service goals.

Cafe Supervisor

The Bauer Bakery & Cafe
Waterloo, ON
08.2021 - 04.2023
  • Developed strategies for increasing revenue and profitability.
  • Managed inventory, ordering supplies as needed.
  • Organized daily shift schedules for employees.
  • Trained new employees on operational procedures and policies.
  • Greeted clients, answering questions and inputting specialty orders into POS system.
  • Reconciled daily sales each shift, counting register drawers and resolving discrepancies.

Education

Bachelor of Arts (Honours) - Environmental Studies

Wilfrid Laurier University
Waterloo, ON
04-2024

Skills

  • Microsoft Suite (Excel, Word, PowerPoint)
  • Statistical Analysis Software (SPSS, R)
  • Geographical Information Systems (ArcGIS, QGIS)
  • Strong foundation of the French language through 10 years of education

Timeline

Advisor

Mountain Equiptment Company
08.2023 - Current

Head Baker

Seven Shores Trading Co.
03.2023 - 08.2025

Cafe Supervisor

The Bauer Bakery & Cafe
08.2021 - 04.2023

Bachelor of Arts (Honours) - Environmental Studies

Wilfrid Laurier University

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Makenna Stuckless