Makenna Robertson
Komoka
Summary
Organized and dependable candidate who is successful at managing multiple priorities with a positive attitude and calm demeanour. Willingness to take on added responsibilities in order to meet team goals. Seeking a full-time position that offers professional challenges while utilizing interpersonal communication and problem-solving skills.
Overview
6
6
years of professional experience
Work History
Patient Registration Clerk & Switchboard Operator
SMGH - Emergency Department Registration
10.2023 - Current
- Enhancing patient experience through friendly interactions, providing efficient service during registration, and streamlining data entry.
- Maintaining accurate patient encounters by diligently updating demographics and insurance details using Cerner.
- Coordinating with various departments to facilitate seamless transfers of patients between units.
- Accurate processing of confidential patient documentation by combining charts, sorting loose reports, and tracking and filing permanent patient charts back to Health Records.
- Managing high volumes of calls during peak hours, while maintaining both patience and composure under pressure and efficiently handling each callers' needs.
Ambulatory Clerk
LHSC - Pulmonary Function Lab
04.2023 - 10.2023
- Greet and register patients, and ensure that all patient demographics and health card information is accurate and up-to-date
- Answer the telephone and book appointments upon request
- Review all incoming requisitions before filing them chronologically
Ambulatory Clerk
LHSC - Byron & Victoria Medical Centres
07.2022 - 10.2023
- Greet and register patients, and ensure that all patient demographics and health card information is accurate and up-to-date
- Answer the telephone, book appointments upon request, and help direct all patient inquiries
- Receive and review all incoming faxes before categorizing and distributing them into EMRs
Ambulatory Clerk
LHSC - London Regional Cancer Program (LRCP)
11.2021 - 04.2022
- Greeted and registered patients, and filed charts in chronological order
- Provided patients with the proper laboratory requisitions and nursing assessment forms
- Guided patients in the proper direction and answered any questions within my scope of responsibility
Ambulatory Clerk
LHSC - Carling Heights Covid-19 Assessment Centre
10.2020 - 11.2021
- Greeted and registered patients, and verified that all patient information and insurance details are correct and up-to-date
- Reviewed and entered patient demographics into EMRs (e.g. Cerner)
- Answered any patient questions within my scope of responsibility
Server
The Millpond Tap & Grill
12.2019 - 03.2020
- Ensured optimal guest experience by taking orders and serving dishes with a positive attitude
- Managed orders and financial transactions using a POS system
- Followed SmartServe protocols to keep restaurant compliant with regulations while serving alcohol
Server
Tamarack Ridge Golf Club
05.2019 - 11.2019
- Served food and beverages to guests in fast-paced environment and managed time effectively for an optimal guest experience
- Assisted other workers to achieve maximum efficiency during peak attendance
- Collected payments, balanced receipts, and maintained accurate cash drawers
Cashier
Shoppers Drug Mart
10.2018 - 09.2019
- Operated a POS cash register and counted the till back to its original float
- Upheld accurate knowledge of merchandise and ongoing promotions, and was responsible for selling in-store credit cards
- Worked with floor team and managers to meet a range of customer needs
Instructor Assistant
Dance In Dorchester
01.2018 - 01.2019
- Maintained the attention of the children and helped them to stay focused
- Instructed day camps by teaching choreography, as well as initiating crafts
Server
Dorchester Terrace Retirement Residence
05.2018 - 09.2018
- Processed all meal orders using a POS system
- Served guests promptly and removed dinnerware with practiced patience
- Ensured cleanliness of dining area throughout the day and reset tables
Education
College Diploma - Office Administration - Health Services
Fanshawe College
London, ON04.2020
General Arts
Fanshawe College
London, ON04.2018
Psychology
University of Guelph
Guelph, ON01.2018
Ontario Secondary School Diploma (OSSD) -
Lord Dorchester Secondary School
Dorchester, ON06.2017
Skills
- Able to work individually without direct supervision, as well as a part of a team
- Excellent interpersonal skills demonstrated by communicating with customers and patients
- Strong written communication skills proven throughout academic career and employment experience
- Proficient in MS Word, Excel, PowerPoint, and Outlook, as well as Cerner and PS Suite (EMRs)
- Able to follow instructions with great attention to detail, and perform assigned tasks efficiently
- Always prepared to accept new responsibilities, and learn computer applications with confidence
Timeline
Patient Registration Clerk & Switchboard Operator
SMGH - Emergency Department Registration
10.2023 - Current
Ambulatory Clerk
LHSC - Pulmonary Function Lab
04.2023 - 10.2023
Ambulatory Clerk
LHSC - Byron & Victoria Medical Centres
07.2022 - 10.2023
Ambulatory Clerk
LHSC - London Regional Cancer Program (LRCP)
11.2021 - 04.2022
Ambulatory Clerk
LHSC - Carling Heights Covid-19 Assessment Centre
10.2020 - 11.2021
Server
The Millpond Tap & Grill
12.2019 - 03.2020
Server
Tamarack Ridge Golf Club
05.2019 - 11.2019
Cashier
Shoppers Drug Mart
10.2018 - 09.2019
Server
Dorchester Terrace Retirement Residence
05.2018 - 09.2018
Instructor Assistant
Dance In Dorchester
01.2018 - 01.2019
College Diploma - Office Administration - Health Services
Fanshawe College
General Arts
Fanshawe College
Psychology
University of Guelph
Ontario Secondary School Diploma (OSSD) -
Lord Dorchester Secondary School