Summary
Overview
Work History
Education
Skills
Timeline
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Makenna Poulsen

Surrey

Summary

I have solid experience in customer service, including welcoming and helping guests. I stay calm under pressure and always keep a friendly, professional attitude. I’m aware of how busy the restaurant can get and know how to manage tasks efficiently to help things run smoothly. I work well with others, communicate clearly, and can multitask to keep operations moving seamlessly.

Overview

5
5
years of professional experience

Work History

Restaurant Hostess

Match Eatery & Public House
06.2022 - Current
  • Demonstrated strong multitasking skills by handling telephone inquiries while attending to in-person guest needs seamlessly.
  • Handled high-pressure situations gracefully, managing multiple tasks simultaneously while maintaining a calm demeanor.
  • Answered customer questions about hours, seating, and menu information.
  • Maintained an organized waitlist for busy times, ensuring efficient seating of guests.
  • Enhanced customer satisfaction by greeting and seating guests promptly upon arrival.

Fast Food Employee

McDonald's
06.2020 - 04.2022
  • Improved customer satisfaction by consistently providing friendly and efficient service.
  • Maintained a clean and hygienic work environment, ensuring compliance with food safety standards.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.

Education

High School Diploma -

Lord Tweedsmuir
Surrey, BC
06-2023

Skills

  • Customer service
  • Strong multitasking
  • Greeting guests
  • Active learning
  • Table bussing
  • Reservation handling

Timeline

Restaurant Hostess

Match Eatery & Public House
06.2022 - Current

Fast Food Employee

McDonald's
06.2020 - 04.2022

High School Diploma -

Lord Tweedsmuir

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Makenna Poulsen