Makenna Polsterer
Fergus,Canada
Summary
Dynamic professional with expertise in event planning and community building, developed at Humber Residence Life. Demonstrated ability to mentor peers and ensure safety in collaborative environments. Recognized for providing exceptional support to diverse populations in high-pressure situations.
Overview
9
9
years of professional experience
Work History
Residence Assistant
Humber Residence Life
Etobicoke, Canada
08.2024 - 04.2025
- Plan Events individually or with a team to build community
- Assisted residents with conflict resolution and provided support resources.
- Mentored new Residence Assistants in policies, procedures, and best practices.
- Work with other campus services to provide support and resources to residents
- Responded promptly to emergency situations in accordance with established protocols.
- Facilitated community-building events for diverse resident populations.
Sever/Restaurant Hostess
Ikiru Sushi
Fergus, Canada
11.2021 - 05.2024
- Displayed enthusiasm and knowledge about restaurant's menu and products.
- Collaborated with kitchen staff to ensure timely food delivery.
- Assisted customers with menu selections and special dietary needs.
- Trained new servers on restaurant procedures and service standards.
- Handled money transactions accurately while following company procedures for handling cash payments.
- Provided excellent customer service in a fast-paced dining environment.
Bubble Tea Barista
Sweet Tea
Guelph, Ontario
12.2021 - 05.2022
- Prepared a variety of bubble tea drinks according to customer specifications.
- Maintained cleanliness and organization of the tea preparation area and equipment.
- Provided exceptional customer service by engaging with patrons and addressing inquiries.
- Collaborated with team members to ensure smooth service during peak hours.
- Suggested menu items to customers based on their preferences and dietary needs.
Cashier
Freshco
Fergus, Canada
01.2020 - 11.2021
- Successfully managed debit, credit, cash, gift card and price match transactions
- Provided excellent customer service
- Cleaned to company standards, including COVID-19 sanitizing protocols.
- Operated cash register or POS system to receive payment by cash, check and credit card.
- Stocked shelves with merchandise when needed.
- Helped customers find specific products, answered questions, and offered product advice.
Volunteer Hockey Team Coach
Guelph Giants
Guelph, Canada
10.2022 - 04.2024
- Work one-on-one with athletes to provide coaching
- Provide support on and off the ice to athletes
- Offer advice and encouragement to athletes
- Provide support to athletes with different kinds of disability.
Volunteer Senior Coach
Skate Canada
Fergus, Canada
11.2015 - 03.2020
- Evaluated skater performance through regular assessments and feedback sessions.
- Mentored junior coaches in effective teaching techniques.
- Collaborated with parents to discuss skater progress and goals.
- Implemented safety protocols during practice sessions and events.
- Promoted a positive team environment that fostered enthusiasm for skating.
Education
Bachelor Of Creative Advertising -
Humber College
Toronto, ON04-2027
High School Diploma -
Centre Wellington District High School
Fergus, ON01.2023
Skills
- Work ethic
- Event planning
- Safety management
- Team collaboration
- Punctuality and responsibility
- Flexibility
Hobbies and Interests
- Reading
- Photography
- Graphic design
- Fashion
Timeline
Residence Assistant
Humber Residence Life
08.2024 - 04.2025
Volunteer Hockey Team Coach
Guelph Giants
10.2022 - 04.2024
Bubble Tea Barista
Sweet Tea
12.2021 - 05.2022
Sever/Restaurant Hostess
Ikiru Sushi
11.2021 - 05.2024
Cashier
Freshco
01.2020 - 11.2021
Volunteer Senior Coach
Skate Canada
11.2015 - 03.2020
Bachelor Of Creative Advertising -
Humber College
High School Diploma -
Centre Wellington District High School