Makenna Okumura
San Diego
Summary
Highly motivated and customer-focused professional with a strong background in retail sales. Proven track record of exceeding sales targets and delivering exceptional customer service. Skilled in building and maintaining relationships with diverse clientele, ensuring repeat business and fostering customer loyalty. Adept at utilizing product knowledge to provide personalized recommendations and drive sales growth. Seeking a challenging retail sales position where expertise can contribute to the success of a dynamic organization.
Overview
7
7
years of professional experience
Work History
Sales & Marketing Assistant
Advantis Insurance Services
06.2021 - Current
- Coordinated and executed targeted marketing campaigns reaching over 15,000 households
- Prepared commission reports for senior agents in compliance with company standards
- Analyzed industry data to understand insurance rates, risk factors, and market trends
- Collaborated with the sales team to develop promotional materials and strategies
- Managed communication with vendors for design, printing, and distribution of marketing assets
- Handled incoming calls and routed inquiries to appropriate departments
- Scheduled and organized marketing meetings for strategic planning
Childcare Provider / Babysitter
06.2018 - Current
- Cared for multiple families, ensuring child safety and meeting unique needs
- Communicated effectively with parents and maintained trust-based relationships
- Managed routines including transportation, meals, and homework assistance
- Demonstrated adaptability and patience in handling unexpected situations
NCAA Collegiate Athlete – Track & Field
Point Loma Nazarene University
01.2023 - 01.2024
- Competed and trained for High Jump and other Multi-Events
- Balanced rigorous academic schedule with year-round training and competition
Sales Associate
Sun Diego Boardshop
05.2023 - 08.2023
- Delivered exceptional customer service and tailored product recommendations
- Maintained visual merchandising standards and clean, well-organized displays
- Operated POS system for purchases, returns, and exchanges
- Supported teammates in creating a welcoming and efficient retail environment
Sales Associate & Social Media Assistant
Olivia’s Closet
08.2022 - 02.2023
- Provided attentive customer service and guided shoppers through product selections
- Assisted in merchandising and inventory management
- Modeled clothing for the store’s Instagram and created scheduled social media content
- Promoted new arrivals and events through engaging digital campaigns
Education
Bachelor of Arts - Child and Adolescent Development
Point Loma Nazarene University
San Diego, CA04-2027
High school or equivalent - undefined
San Juan Hills High School
San Juan Capistrano, CA06.2023
Skills
- Performance tracking
- Marketing automation
- Sales strategy
Hobbies and Interests
- Running
- Surfing
- Gym Workouts
- Hiking
- Outdoor Adventures
Leadership Relevant Experience
- Childcare Provider / Babysitter, Ladera Ranch, CA, 06/01/18, Present, Cared for multiple families, ensuring child safety and meeting unique needs, Communicated effectively with parents and maintained trust-based relationships, Managed routines including transportation, meals, and homework assistance, Demonstrated adaptability and patience in handling unexpected situations
- NCAA Collegiate Athlete – Track & Field, Point Loma Nazarene University, 2023, 2024, Competed and trained for High Jump and other Multi-Events, Balanced rigorous academic schedule with year-round training and competition
Timeline
Sales Associate
Sun Diego Boardshop
05.2023 - 08.2023
NCAA Collegiate Athlete – Track & Field
Point Loma Nazarene University
01.2023 - 01.2024
Sales Associate & Social Media Assistant
Olivia’s Closet
08.2022 - 02.2023
Sales & Marketing Assistant
Advantis Insurance Services
06.2021 - Current
Childcare Provider / Babysitter
06.2018 - Current
High school or equivalent - undefined
San Juan Hills High School
Bachelor of Arts - Child and Adolescent Development
Point Loma Nazarene University
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