Makenna Konieczny
Kelowna
Summary
I am a friendly and hardworking individual with hands-on experience in the hospitality industry, especially as a server and in customer service roles. I take pride in creating positive experiences for guests, staying calm under pressure, and working well with others in fast-paced environments. Building strong connections with people and making sure they feel welcome and taken care of is something I genuinely enjoy, and it motivates how I approach my work every day.
Overview
6
6
years of professional experience
Work History
Server
Cactus Club Cafe
01.2020 - 08.2024
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, and manage bills.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
Pharmacy Assistant
Kiwi Pharmacy
02.2024 - 06.2024
- Handled sensitive patient interactions with empathy and professionalism, consistently upholding confidentiality standards.
- Assisted pharmacists in maintaining a well-organized and clean pharmacy environment for optimal workflow.
- Received deliveries of medication shipments, verifying contents against invoices while adhering to proper storage protocols.
- Assisted pharmacy staff with preparing medications and filling orders.
Volunteer
Canadian Blood Services
10.2022 - 07.2023
- Welcomed and checked in new guests upon arrival
- Took beverage and snack orders, assembled personalized snack bags for donors
- Coordinated with nursing staff to support donor care and ensure smooth communication
Volunteer
Central Okanagan Food Bank
10.2022 - 03.2023
- Sorted and organized donated food items by category, date, and dietary restrictions
- Assembled food hampers for individuals and families based on specific needs
- Stocked shelves and maintained cleanliness and organization of the distribution area
Server
Earls Kitchen + Bar
05.2018 - 08.2019
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Delivered attentive and detailed service in high-volume settings while maintaining strong guest relationships.
Hotel Front Desk Clerk
Mount Robson Inn
05.2018 - 08.2019
- Collected room deposits, fees, and payments.
- Welcomed each new arrival pleasantly and confirmed reservations and identification.
- Confirmed relevant guest information and payment methods to prevent fraud.
- Handled financial transactions accurately, ensuring proper billing and payment processing.
Education
Bachelor of Science - Chemistry
University of British Columbia-Okanagan
Kelowna, BCDoctor of Pharmacy -
University of British Columbia
Vancouver, BC01-2028
Skills
- Strong work ethic
- Team collaboration
- Guest engagement
- Customer service
Timeline
Pharmacy Assistant
Kiwi Pharmacy
02.2024 - 06.2024
Volunteer
Canadian Blood Services
10.2022 - 07.2023
Volunteer
Central Okanagan Food Bank
10.2022 - 03.2023
Server
Cactus Club Cafe
01.2020 - 08.2024
Server
Earls Kitchen + Bar
05.2018 - 08.2019
Hotel Front Desk Clerk
Mount Robson Inn
05.2018 - 08.2019
Bachelor of Science - Chemistry
University of British Columbia-Okanagan
Doctor of Pharmacy -
University of British Columbia
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