Makenna Kirkconnell
Kincardine
Summary
Experienced with retail store operations, focusing on security and efficiency. Utilizes leadership abilities to train and guide staff, fostering a collaborative work environment. Knowledge of inventory management and customer service practices, ensuring smooth daily operations and high customer satisfaction. Looking for a part-time or full-time summer position as I will be returning to the University at the end of August.
Overview
5
5
years of professional experience
Work History
Key Holder
Bulk Barn
05.2021 - 08.2024
- Managed daily cash handling procedures, ensuring transaction accuracy and preventing losses due to discrepancies.
- Resolved customer complaints professionally, resulting in increased customer satisfaction and loyalty.
- Oversaw store operations by counting cash drawers, reviewing equipment management, and supervising staff.
- Swept and mopped the floor and wiped windows and fixtures after closing to maintain an organized and tidy store.
- Trained and supervised new employees to apply best practices in customer service and store operations.
- Supported store operations during peak hours, effectively managing long queues and high volumes of customers.
Catering Server
Everywhere Catering- The Bruce
06.2019 - 07.2024
- Assisted in event setup and teardown, ensuring a smooth transition between functions.
- Provided friendly, courteous service to guests.
- Presented food and beverages on buffet tables and drink stations in line with the formality and specifications of each event.
- Loaded and unloaded tableware, catering supplies and meals to and from catering vehicles to comply with catering logistics.
- Responded to customer inquiries and resolved complaints to establish trust and increase satisfaction.
- Arranged linens and table settings according to seating plan and event theme.
Volunteer Work
Kincardine BIA
07.2019 - 07.2023
- Collaborated with local community organizations for volunteer work or service projects involving all team members.
- Ensured the safety of activities at the Summer Street Party in Kincardine
- Walked as Blinky's assistant in Pipe Bands and other community events
Education
Bachelor of Arts - Forensic Psychology And Criminal Justice
Brock University
St. Catharines, ON05-2028
High School Diploma -
Sacred Heart High School
Walkerton, ON06-2024
Skills
- Customer service
- Cash handling
- Bank deposits
- Staff training
- Inventory monitoring
- Product ordering
- Opening and closing coordination
- Drawer counting
- Flexible work schedule
Languages
English
Native or Bilingual
Timeline
Key Holder
Bulk Barn
05.2021 - 08.2024
Volunteer Work
Kincardine BIA
07.2019 - 07.2023
Catering Server
Everywhere Catering- The Bruce
06.2019 - 07.2024
Bachelor of Arts - Forensic Psychology And Criminal Justice
Brock University
High School Diploma -
Sacred Heart High School
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