Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Makenna Kirkconnell

Kincardine

Summary

Experienced with retail store operations, focusing on security and efficiency. Utilizes leadership abilities to train and guide staff, fostering a collaborative work environment. Knowledge of inventory management and customer service practices, ensuring smooth daily operations and high customer satisfaction. Looking for a part-time or full-time summer position as I will be returning to the University at the end of August.

Overview

5
5
years of professional experience

Work History

Key Holder

Bulk Barn
05.2021 - 08.2024
  • Managed daily cash handling procedures, ensuring transaction accuracy and preventing losses due to discrepancies.
  • Resolved customer complaints professionally, resulting in increased customer satisfaction and loyalty.
  • Oversaw store operations by counting cash drawers, reviewing equipment management, and supervising staff.
  • Swept and mopped the floor and wiped windows and fixtures after closing to maintain an organized and tidy store.
  • Trained and supervised new employees to apply best practices in customer service and store operations.
  • Supported store operations during peak hours, effectively managing long queues and high volumes of customers.

Catering Server

Everywhere Catering- The Bruce
06.2019 - 07.2024
  • Assisted in event setup and teardown, ensuring a smooth transition between functions.
  • Provided friendly, courteous service to guests.
  • Presented food and beverages on buffet tables and drink stations in line with the formality and specifications of each event.
  • Loaded and unloaded tableware, catering supplies and meals to and from catering vehicles to comply with catering logistics.
  • Responded to customer inquiries and resolved complaints to establish trust and increase satisfaction.
  • Arranged linens and table settings according to seating plan and event theme.

Volunteer Work

Kincardine BIA
07.2019 - 07.2023
  • Collaborated with local community organizations for volunteer work or service projects involving all team members.
  • Ensured the safety of activities at the Summer Street Party in Kincardine
  • Walked as Blinky's assistant in Pipe Bands and other community events

Education

Bachelor of Arts - Forensic Psychology And Criminal Justice

Brock University
St. Catharines, ON
05-2028

High School Diploma -

Sacred Heart High School
Walkerton, ON
06-2024

Skills

  • Customer service
  • Cash handling
  • Bank deposits
  • Staff training
  • Inventory monitoring
  • Product ordering
  • Opening and closing coordination
  • Drawer counting
  • Flexible work schedule

Languages

English
Native or Bilingual

Timeline

Key Holder

Bulk Barn
05.2021 - 08.2024

Volunteer Work

Kincardine BIA
07.2019 - 07.2023

Catering Server

Everywhere Catering- The Bruce
06.2019 - 07.2024

Bachelor of Arts - Forensic Psychology And Criminal Justice

Brock University

High School Diploma -

Sacred Heart High School
Makenna Kirkconnell