Makenna Gravelle-Wallace
Mississauga,ON
Summary
At Pump House Grille, excelled in high-pressure situations, enhancing customer satisfaction through exceptional service and effective team collaboration. Mastered multitasking and time management, significantly improving service quality and operational efficiency. Skilled in POS software and adept at fostering a positive team environment, demonstrating a blend of hard and soft skills crucial for dynamic hospitality roles. Approachable Hostess with extensive experience managing reservations and waitlists. Warmly greets and seats guests promptly to maintain workflows. Highly organized and committed to creating welcoming atmosphere. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
2
2
years of professional experience
Work History
Host/Expo Runner
Pump House Grille
2022.09 - 2024.07
- Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
- Answered customer questions about hours, seating, and menu information.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Enhanced customer satisfaction by promptly greeting and seating guests upon arrival.
- Provided exceptional customer service by attentively listening to guest needs and promptly addressing any concerns or issues.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
- Assisted servers with food delivery during peak hours to ensure timely service for all guests.
- Took reservations by phone and walk-in, keeping scheduling demands, and kitchen output in time to avoid overbooking.
- Ensured smooth operations during shift changes by communicating relevant information between incoming and outgoing staff members.
- Implemented table rotation system for optimal server workload distribution, resulting in improved service quality.
- Collaborated with kitchen staff to communicate dietary restrictions or special requests from customers, ensuring accurate meal preparation.
- Trained new hostesses on customer service best practices and restaurant policies to maintain high standards of service.
- Answered phone calls to take orders, give information and document reservations.
- Completed daily side work and opening and closing duties without fail.
- Backed up servers by checking on tables and retrieving items for guests.
- Maintained balanced cash drawer with correct money values and accurate documentation.
- Assisted wait staff with table setting by fetching and placing tableware, eating utensils and napkins.
- Developed strong communication skills while liaising between front-of-house and back-of-house teams.
- Assisted with inventory management by keeping track of supplies and notifying management when restocking was necessary.
- Contributed to a positive team environment by assisting coworkers during busy periods when necessary.
- Delivered food orders from kitchen to customers' tables.
Education
High School Diploma -
Port Credit Secondary School
Mississauga, ON06.2025
Skills
- Customer Service
- Team Collaboration
- Multitasking proficiency
- Effective Time Management
- Team player mentality
- Adaptable to change
- Detail Oriented
- Professional Appearance
- POS Software
- Server Support
- Telephone reception
- Seating arrangements
- Food Running
Languages
English
Native or Bilingual
French
Native or Bilingual
Timeline
Host/Expo Runner
Pump House Grille
2022.09 - 2024.07
High School Diploma -
Port Credit Secondary School
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