Makenna Carroll
Summary
Motivated and self-directed student with a strong background in conflict resolution, client communications, and team collaboration. Extremely coachable with a positive attitude and genuine willingness to learn. Demonstrated ability to deliver high quality work under pressure. Seeking to utilize proven skills and acquired knowledge to drive customer satisfaction and promote long-term loyalty.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Farm Hand
Anderson Farms
01.2023 - Current
- Completed daily farm operations, including feeding, medicating, and caring for 40+ thoroughbred horses
- Tracked pregnancy progress and detected signs of labour, assisting in delivery of foals
- Monitored horses for signs of lameness and illness
- Performed general farm maintenance and upkeep, including fence repair, painting, and landscaping
- Exercised safety precautions when handling horses for veterinarian and farrier
Pro Shop Attendant
Pine Knot Golf & Country Club
06.2022 - 01.2023
- Answered multi-line phone system and promptly transferred calls
- Greeted guests and determined nature of visit, directing to specific destinations as needed
- Scheduled bookings, checked in customers, and performed refunds where necessary
- Received payments and recorded receipts for services
- Entered player information in Excel spreadsheet, importing and updating league points
- Washed and parked golf carts in designated areas
Clubhouse Server/Beverage Cart Attendant
Pine Knot Golf and Country Club
07.2021 - 01.2023
- Bartered banquet events and tournaments
- Worked independently on beverage cart and halfway hut, serving food and alcoholic beverages to a high volume of customers
- Communicated with kitchen staff to properly deliver customer meals in a timely manner
- Washed, maintained, and replenished beverage cart with popular items to keep stock within optimal levels and meet customer demand
- Maintained and established golf course etiquette
- Created a fun and professional environment for golfers and restaurant guests
Server
The Buccaneer Bar and Grill
06.2021 - 09.2021
- Displayed enthusiasm and promoted excellent service to customers, increasing referrals and walk-in business
- Influenced guest purchase by enticing with higher margin items and add-ons
- Explained menu items and suggested appropriate options for food allergy concerns
- Satisfied customers by topping off drinks and anticipating condiments, napkins, and other needs
- Operated Point of Sale (POS) system for transactions and made proper change for cash transactions
- Bussed and reset tables to keep dining room, patio, and work stations clean
Barista
Tim Hortons
02.2020 - 01.2021
- Met drive-thru time requirements while preparing orders accurately and efficiently, using proper safety precautions and sanitary measures
- Prepares Skip-The-Dishes, front counter, and drive-thru orders while delivery excellent customer service to all patrons
- Trained new team members with positive reinforcement and respectful, encouraging coaching
- Learned special menu items and seasonal offerings to best meet customer needs
- Handled complaints with empathy and professionalism, while maintaining our "Make it Right" policy
Education
Honours Bachelor of Commercee - Human Resource Management
Fanshawe College of Applied Arts And Technology
London, ON2026
Skills
- Point-Of-Sale operations
- Tee-On Golf System
- Basic Microsoft Office
- Upselling and cross-selling
- Ability to work under pressure
- Customer service
- Problem solving
- Attention to detail
- Interpersonal communication
Certification
Smart Serve Certification
Timeline
Farm Hand
Anderson Farms
01.2023 - Current
Pro Shop Attendant
Pine Knot Golf & Country Club
06.2022 - 01.2023
Clubhouse Server/Beverage Cart Attendant
Pine Knot Golf and Country Club
07.2021 - 01.2023
Server
The Buccaneer Bar and Grill
06.2021 - 09.2021
Barista
Tim Hortons
02.2020 - 01.2021
Honours Bachelor of Commercee - Human Resource Management
Fanshawe College of Applied Arts And Technology
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