Summary
Overview
Work History
Education
Skills
Languages
References
Timeline
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Makenna Bates

Calgary,AB

Summary

Hardworking individual with a strong background in customer service and event management. Knowledgeable in organizing seating to improve guest experiences and satisfaction. Adept at maintaining composure, positivity and efficiency in high-pressure situations.

Overview

3
3
years of professional experience

Work History

Restaurant Hostess

CRMR The Lakehouse
Calgary, Alberta
06.2024 - 07.2025
  • Optimized seating efficiency through management of reservation system.
  • Coordinated with servers to ensure timely table turnover.
  • Assisted guests with seating preferences and special requests.
  • Resolved customer complaints professionally while maintaining positive guest interactions.
  • Delivered food to tables and ensured quick service.
  • Cleared and reset tables to maintain cleanliness and readiness for new guests.

Cat Care Volunteer

AARCS
Calgary, Alberta
09.2022 - 02.2023
  • Maintained cat enclosures to ensure optimal hygiene and comfort.
  • Administered feeding and medications to cats under care.
  • Monitored health and reported concerns to veterinary staff promptly.
  • Educated visitors on proper cat care and adoption processes.
  • Organized donations of food, supplies, and toys for cats in need.
  • Provided daily care including brushing, feeding, and cleaning cages and litter boxes.

Education

High School Diploma -

Centennial Highschool
Calgary, AB
06-2026

Skills

  • Customer service
  • Time management
  • Team collaboration
  • Problem solving
  • Conflict resolution
  • Multitasking
  • Attention to detail
  • Active learning
  • Social perceptiveness

Languages

English
Native/ Bilingual
Spanish
Native/ Bilingual

References

References available upon request.

Timeline

Restaurant Hostess

CRMR The Lakehouse
06.2024 - 07.2025

Cat Care Volunteer

AARCS
09.2022 - 02.2023

High School Diploma -

Centennial Highschool

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Makenna Bates