Makena Walker
Oceanside
Summary
Experienced worker with strong problem solving and communication skills. Adept at handling transactions, providing sufficient customer service, and keeping a clean and safe workspace. Firm focus on fostering positive colleague and customer connections, and a commitment to team collaboration.
Overview
4
4
years of professional experience
Work History
Sales Associate
Ups Store
Oceanside
09.2025 - 04.2026
- Assisted customers with shipping and packaging needs.
- Processed cash and credit transactions using point-of-sale system accurately.
- Monitored inventory levels and organized stock on shelves to support efficient product availability.
- Lifted and transported packages weighing over 40 lbs. for efficient shipping.
- Consolidated and de-consolidated mass return packages in order to ensure maximum organization.
- Used center management software to keep mailbox holders up-to-date on monthly payments and mail-forwarding.
- Informed customers of active deals/coupons and applied rewards/discounts to enhance shopping experience.
- Accounted daily revenue by logging cash held versus cash collected.
- Operated printers and fax machines to ensure smooth document processing.
Busser/Food Runner
Vista Village Pub
Visalia
03.2025 - 08.2025
- Assisted servers by delivering food and drinks promptly to customers.
- Cleared and set tables efficiently for guest service at busy pub.
- Maintained cleanliness of dining areas, ensuring a welcoming environment.
- Restocked restroom supplies and hygiene products to maintain cleanliness.
- Operated coffee makers, grinders, and juicers to support prompt beverage service.
To-Go Cashier/Food Runner
Bully's Sports Bar & Grill
05.2024 - 09.2024
- Operated cash register to complete purchases and enroll customers in reward programs, enhancing customer loyalty.
- Used POS system to process sales, returns, and exchanges.
- Reconciled cash drawer at start and end of each shift, ensuring accurate accounting and promptly resolving discrepancies.
- Recorded and collected all credit/cash transactions daily in order to finalize close outs.
- Recorded all customer compensation, employee discounts, and voids in order to finalize close outs.
- Counted daily revenue and summarized totals to ensure accurate financial close outs.
- Allocated cash tips fairly among crew members to promote teamwork.
- Collaborated with the kitchen staff and servers, learned the floor/table numbers, and ran food.
- Adhered strictly to food safety guidelines while handling and transporting food items.
- Performed daily maintenance tasks, including sweeping, sanitizing counters, and bussing tables, to maintain a clean and inviting atmosphere for customers.
- Restocked merchandise on shelves and organized displays for easy customer access.
Restaurant Hostess
The Draft Restaurant and Sports Bar
09.2022 - 12.2023
- Managed reservations and waitlists effectively, accommodating special requests and ensuring accurate guest counts.
- Answered customer questions about hours, seating, and menu information.
- Checked in with servers to confirm preparedness before seating customers.
- Checked in with servers to confirm readiness before seating customers, enhancing service flow and guest experience.
- Rearranged tables and chairs for large parties and retrieved high chairs for children.
- Completed daily side work and opening and closing duties without fail.
- Collaborated with other dining room and bar staff to facilitate efficient service.
- Monitored food and beverage supplies and restocked items.
- Communicated with staff during peak hours to address customer needs promptly and reduce wait times.
- Adhered strictly to food safety guidelines while handling and transporting food items.
Education
High School Diploma -
Rancho Buena Vista Highschool
1601 Longhorn Dr, Vista, CA 92081Skills
- Customer service excellence
- Sales forecasting
- POS management
- Customer relationship management
- Sales reporting
- Food safety compliance
- Multi-tasking efficiency
- Problem-solving
- Fast learner
- Situational awareness
- Team collaboration
- Open communication
- Conflict resolution
- Work ethic and integrity
Timeline
Sales Associate
Ups Store
09.2025 - 04.2026
Busser/Food Runner
Vista Village Pub
03.2025 - 08.2025
To-Go Cashier/Food Runner
Bully's Sports Bar & Grill
05.2024 - 09.2024
Restaurant Hostess
The Draft Restaurant and Sports Bar
09.2022 - 12.2023
High School Diploma -
Rancho Buena Vista Highschool