Makena Sierra

Facilitated timely adherence to daily schedules by assisting residents with morning routines. Conducted initial assessments of new residents to gather critical information and contribute to personalized treatment plans. Maintained a safe and secure environment for residents by conducting regular safety checks and promptly addressing any potential risks. Collaborated with residents to foster a sense of community and ownership in maintaining a clean and respectful shared living space. Engaged residents in positive social interactions and recreational activities to promote healthy coping mechanisms and social skills development. Built rapport and established trusting relationships with residents. Provided guidance and encouragement to residents in navigating daily routines and actively participating in scheduled activities. Maintained a secure and drug-free environment by conducting routine searches of resident belongings and facility grounds, adhering to established policies and procedures.

• Organize and maintain a comprehensive library of color and material swatches, categorizing by color, material type, and other relevant criteria
• Regularly update the library with new samples, ensuring accurate labeling and storage
• Collaborate with designers, architects, and sales representatives to manage sample requests through colorists and studio workers
• Create and maintain detailed documentation of color and material specifications
• Develop standard operating procedures for library management
• Communicate daily updates to the Texston team using an Excel spreadsheet

• Consistently delivered exceptional customer service, ensuring positive interactions and building rapport
• Received and organized daily inventory, maintaining optimal product presentation and store standards
• Successfully managed orders for three store sections, demonstrating proficiency in reading sales trends and anticipating product needs
• Awarded a $500 performance bonus based on outstanding performance (only 3 out of 150 employees received)

• Focused on creating memorable customer experiences through personalized interactions and recommendations
• Promoted to certified barista trainer within five months, developing and delivering training plans for new partners
• Promoted to shift supervisor in less than a year
• Nominated for Partner of the Quarter (Q2 FY2021) by peers for embodying company values and fostering a supportive team environment

• Prepared food and beverages, managed inventory, handled cash/deposits, and oversaw store operations
• Resolved customer complaints promptly and professionally, ensuring positive outcomes
• Managed breaks and labor percentages to optimize staffing levels and store efficiency
• Thoroughly closed the store, including completing inventory counts, cleaning, and securing cash