Makena Hoyt
Goleta
Summary
Dynamic professional with a proven track record at Argonaut Farm to Fork Cafe and Camp Lotus, excelling in customer service and inventory management. Adept at crafting signature drinks and enhancing customer satisfaction through attention to detail. Thrives in fast-paced environments, demonstrating adaptability and effective communication skills to foster loyalty and repeat business. Dependable professional with experience and well-developed critical thinking, problem-solving and organizational skills. Exceptional communicator and team player trained in operating cash registers and serving customers. Goes above and beyond to serve guests and promote loyalty.
Overview
2
2
years of professional experience
Work History
General Employee
Camp Lotus
Lotus
03.2023 - 07.2025
- Planted grass, trees, and shrubs.
- Trimmed and pruned dead branches from shrubs or trees.
- Collected fees from campers for camping permits and other amenities.
- Sold firewood, ice, and other supplies at campground store or front desk.
- Raked leaves, swept walkways, picked up litter.
- Maintained cleanliness of campground facilities, including restrooms and showers.
- Maintained grounds and common areas, ensuring zero trash and debris.
- Stepped in for bakery and deli owner when she was gone. Took over daily operations, including baking, making food orders, inventory management, food preparations, customers service, and compliance with health and safety regulations to ensure high quality service and product standards.
- Worked the front office, including answering and directing phone calls, providing customer support, booking reservations, and addressing guest inquiries with professionalism and efficiency.
- Welcomed and checked in guests upon arrival, confirmed reservation and payments, provided essential information to ensure a smooth and positive guests experience.
Barista/Assistant Manager
Argonaut Farm to Fork Cafe
Coloma
10.2023 - 10.2024
- Assisted in menu development, incorporating customer preferences and seasonal ingredients.
- Identified and reported on supply needs for new inventory orders.
- Mastered espresso machine operation, ensuring consistent quality of coffee beverages.
- Oversaw cash handling procedures, including opening and closing registers, making bank deposits, and reconciling daily sales reports.
- Conducted regular inventory checks and placed orders for supplies as needed.
- Cultivated relationships with customers to build loyalty and repeat business.
- Worked quickly and flexibly to keep up with high volume of food orders per shift.
- Ensured proper food storage and rotation in walk-in cooler.
- Produced excellent food quality and presentation within target timeframes.
- Enhanced plate presentation skills, increasing customer satisfaction.
- Created variety of signature drinks that increased customer satisfaction and sales.
- Prepared and served coffee, espresso drinks, and teas.
- Prepared and served high-quality coffee beverages to customers.
- Assisted customers with menu selections and special requests.
Education
High School Diploma -
Pacific Crest Academy
PlacervilleSkills
- Fast-paced environment
- Adaptability
- Inventory management
- Communication skills
- Time management
- Customer service
- Food preparation and serving
- Espresso machine operation
- Attention to detail
Languages
English
References
References available upon request.
Timeline
Barista/Assistant Manager
Argonaut Farm to Fork Cafe
10.2023 - 10.2024
General Employee
Camp Lotus
03.2023 - 07.2025
High School Diploma -
Pacific Crest Academy
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