Makena Ching
Murrieta
Summary
I am a knowledgeable and hard working employee with an expanding background in food and restaurant industry. I'm known for maintaining high standards in product quality and I thrive in a fast paced, high-energy work environment. I have the ability to work efficiently and adapt to any situation, all while providing above and beyond customer service. I am open to leading any skill to best fill in wherever I am needed.
Overview
2027
2027
years of professional experience
1
1
Certification
Work History
- Prepared and served high-quality coffee and donuts to customers.
- Maintained cleanliness and organization of front of house areas.
- Assisted with inventory management and restocking supplies as needed.
- Contributed to team efficiency by promptly completing side work tasks during downtime periods.
- Trained new front of house employees on company policies, menu knowledge, and customer service techniques for seamless integration into the team.
- Kept drawer balanced by accurately processing cash, credit and debit payments.
Hostess
Buffalo Wild Wings Bar and Grill
Murrieta, CA
01.2026 - Current
- Greeted and seated guests, ensuring optimal dining experience and flow of service.
- Processed transactions accurately and efficiently using point-of-sale systems.
- Provided exceptional customer service by addressing inquiries and resolving issues promptly.
- Monitored inventory levels, alerting management to stock shortages or discrepancies.
- Demonstrated strong multitasking skills, balancing responsibilities such as answering phone calls, greeting guests, and updating reservation logs simultaneously.
Deli Clerk
Ralphs Grocery Store
Murrieta, CA
08.2025 - 11.2025
- Assisted customers with deli product selection and provided knowledgeable recommendations.
- Operated slicing, packaging, and weighing equipment to prepare deli items efficiently.
- Maintained cleanliness and organization of the deli area to ensure compliance with health standards.
- Stocked and replenished inventory of meats, cheeses, and condiments to meet customer demand.
- Maintained a safe working environment by adhering to food safety guidelines and promptly addressing any hazards.
Front of House Employee
Sidecar Donuts And Coffee
Costa Mesa California
06.2024 - 08.2025
- Prepared and served high-quality coffee and donuts to customers.
- Maintained cleanliness and organization of front of house areas.
- Assisted with inventory management and restocking supplies as needed.
- Contributed to team efficiency by promptly completing side work tasks during downtime periods.
- Trained new front of house employees on company policies, menu knowledge, and customer service techniques for seamless integration into the team.
- Kept drawer balanced by accurately processing cash, credit and debit payments.
Education
Associate of Science - Business Administration And Management
Orange Coast College
Costa Mesa, CA12.2026
Skills
- Customer service
- Team collaboration
- Multitasking proficiency
- Work ethic and integrity
- Telephone etiquette
- Building rapport
- MS word, excel, and outlook
Certification
Food Handlers License
Timeline
Hostess
Buffalo Wild Wings Bar and Grill
01.2026 - Current
Deli Clerk
Ralphs Grocery Store
08.2025 - 11.2025
Front of House Employee
Sidecar Donuts And Coffee
06.2024 - 08.2025
Associate of Science - Business Administration And Management
Orange Coast College