Makeba Paul
Winnipeg,Canada
Summary
Compassionate and detail-oriented Certified Phlebotomist with hands-on experience at Canadian Blood Services and a background in healthcare and support work. Skilled in blood collection, patient care, and maintaining high standards of safety and confidentiality. Known for calm professionalism and strong communication, especially in high-stress environments.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Support Worker
NSL
07.2024 - Current
- Provided emotional and physical support to individuals with diverse needs.
- Monitored client well-being and ensured a safe environment.
- Communicated clearly with clients and staff, especially in urgent situations.
Phlebotomist
Canadian Blood Services
07.2024 - 04.2025
- Performed routine and specialized blood draws with precision and professionalism.
- Maintained strict procedural compliance with infection control and safety standards.
- Supported anxious donors with empathy and reassurance, ensuring a calm experience.
- Labeled and processed specimens accurately for timely lab analysis.
Customer Service Representative
24-7 Intouch
01.2022 - 01.2024
- Managed high-volume calls with empathy and professionalism.
- Handled sensitive information while maintaining confidentiality.
- Resolved concerns and escalated issues as needed, ensuring customer satisfaction.
Education
Diploma - Medical Laboratory Assistance
Robertson College
Winnipeg, MB01.2024
Skills
- Venipuncture & Capillary Blood Collection
- Patient Comfort & Safety
- Infection Control & Safety Procedures
- Lab Specimen Handling & Labeling
- Clinical Communication
- Data Entry & Confidential Documentation
- Crisis Response & De-escalation
- Team Collaboration
Certification
- Phlebotomy Training – Included in Medical Lab Diploma
- CPR/First Aid
Languages
English
Native or Bilingual
Timeline
Support Worker
NSL
07.2024 - Current
Phlebotomist
Canadian Blood Services
07.2024 - 04.2025
Customer Service Representative
24-7 Intouch
01.2022 - 01.2024
Diploma - Medical Laboratory Assistance
Robertson College
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