Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Makaylah Oviawe

Montreal,QC

Summary

Dedicated and growing individual with a background in the medical esthetics and hospitality industry. Maintains a professional appearance and demeanor, ensuring expert completion of all assigned tasks with a strong focus on quality. Dependent and quick-learning team player with effective communication and organization skills that contribute to the team's overall success.

Overview

5
5
years of professional experience

Work History

Experience Coordinator

SABBYA
07.2023 - Current
  • Proactively addressed guest inquiries via phone and email, maintaining a satisfaction rate of 95%
  • Responded to all guest feedback within 24 hours, ensuring prompt resolution of issues and maintaining a high level of customer satisfaction
  • Utilized client feedback to update preferences database, resulting in personalized services for each client and increasing repeat business by 30%
  • Coordinated daily schedules for a team of 10 spa staff members, resulting in a 20% increase in efficiency and productivity

Executive Assistant (Contract)

Lisa Anella Advanced Esthetics
10.2022 - 10.2023
  • Handle incoming calls, emails, and correspondence on behalf of the executive, prioritizing and responding as necessary
  • Coordinate comprehensive training sessions for new estheticians covering spa treatments, product usage, customer service standards, and safety protocols
  • Maintain accurate records of appointments, payments, and client preferences
  • Maintain accurate records of spa inventory, including skincare products, equipment, and supplies, tracking usage, replenishment needs, and expiration dates

Esthetician

Four Seasons Spa - GUERLAIN
04.2022 - 09.2023
  • Conducting facials, massages, body wraps, and other specialized treatments using GUERLAIN products and techniques
  • Assessing clients' skin conditions, concerns, and goals to recommend appropriate treatments and skincare regimens
  • Educating clients about GUERLAIN products, their benefits, and usage instructions, and recommending products for home care
  • Ensuring treatment rooms are clean, organized, and stocked with necessary supplies and products
  • Promoting additional services and retail products to enhance the client experience and meet sales targets

Personal/Executive Assistant to CEO

OST Network
03.2020 - 03.2023
  • Schedule appointments, meetings, and events, and send reminders
  • Arrange travel itineraries, bookings, and accommodations
  • Help manage projects by organizing tasks and coordinating deadlines
  • Track expenses, invoices, and receipts, and assist with basic financial tasks
  • Contributed to social media management by crafting graphics utilizing Canva

Education

No Degree - Medical Aesthetician

Canadian Beauty College
Concord, ON
10.2021

Associate of Science - Social Sciences

Dawson College
Montreal, QC
05.2021

Skills

  • Bilingual - French and English
  • Customer service
  • Communication skills
  • Time management
  • Leadership
  • Guest services
  • Microsoft
  • Bookkeeping
  • Canva
  • Schedule Coordination
  • Phone and Email Etiquette
  • Staff Development and Training
  • Administration and Operations
  • Workflow Optimization
  • Organizational abilities
  • Teamwork and Collaboration
  • Problem-Solving
  • Multitasking
  • Reliability
  • Active Listening

Languages

French
English
Spanish
Limited Working

Timeline

Experience Coordinator

SABBYA
07.2023 - Current

Executive Assistant (Contract)

Lisa Anella Advanced Esthetics
10.2022 - 10.2023

Esthetician

Four Seasons Spa - GUERLAIN
04.2022 - 09.2023

Personal/Executive Assistant to CEO

OST Network
03.2020 - 03.2023

No Degree - Medical Aesthetician

Canadian Beauty College

Associate of Science - Social Sciences

Dawson College

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Makaylah Oviawe