Summary
Overview
Work History
Education
Skills
Affiliations
Timeline
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Makayla Williams

Halifax,NS

Summary

Dedicated Customer Service Representative motivated to maintain customer satisfaction and contribute to company success. Proven ability to establish rapport with clients and exceed sales quotas. Reliable and driven, with strong time management and prioritization abilities.

Passionate about health and fitness, seeking to bring energy and reliability to a gym front desk role.

Overview

10
10
years of professional experience

Work History

Executive Assistant to the Chief Executive Officer

Empowerment For Hope
Dartmouth, Nova Scotia
10.2024 - 03.2025
  • Provided high-level administrative support to executive leadership, managing calendars, scheduling meetings, and coordinating travel.
  • Handled confidential correspondence, prepared reports, and maintained organized filing systems.
  • Supported fundraising efforts, event planning, and community outreach initiatives.
  • Assisted with grant applications, donor communications, and nonprofit program coordination.
  • Ensured smooth daily operations by liaising between departments, managing office supplies, and resolving administrative issues.

Drive Thru/Cashier

Tim Hortons
Mississauga, Ontario
01.2019 - 03.2021
  • Provided fast, friendly, and accurate customer service at the drive-thru and front counter.
  • Operated POS system to process orders, handle cash and card transactions efficiently.
  • Ensured order accuracy and maintained speed of service during high-volume periods.
  • Prepared beverages and food items according to company standards.
  • Maintained cleanliness and organization of work areas while following food safety guidelines.

Sales Associate

Foot Locker
Toronto, Ontario
02.2015 - 01.2019
  • Delivered exceptional customer service by assisting shoppers with product selection and fit.
  • Maintained up-to-date knowledge of footwear and apparel to provide informed recommendations.
  • Processed sales transactions accurately and efficiently using POS systems.
  • Ensured merchandise was well-stocked, organized, and visually appealing on the sales floor.
  • Met and exceeded sales goals through strong product knowledge and customer engagement.

Education

High School Diploma -

NSCC
Halifax, NS
06-2024

Skills

  • Skilled communicator with the ability to maintain cultural sensitivity, build rapport with diverse groups, and promote team cohesion
  • Creative, resourceful, and adaptable; able to respond to changing priorities with a positive attitude and strong work ethic
  • Highly organized, detail-oriented, and self-motivated; able to strategize, prioritize, and manage multiple tasks effectively under pressure
  • Collaborative team player known for building trusting relationships with customers and colleagues
  • Experienced supervisor with a motivating management style that drives staff productivity and engagement
  • Efficient in fast-paced, multitasking environments; able to meet objectives with creativity, enthusiasm, and a sense of humor

Affiliations

  • VP Communications NSCC 2023 (Student Association)
  • VP Activites NSCC 2024 (Student Association)

Timeline

Executive Assistant to the Chief Executive Officer

Empowerment For Hope
10.2024 - 03.2025

Drive Thru/Cashier

Tim Hortons
01.2019 - 03.2021

Sales Associate

Foot Locker
02.2015 - 01.2019

High School Diploma -

NSCC

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Makayla Williams