Makayla Watt
Vancouver
Summary
Dynamic and versatile professional with a diverse background in customer service, administrative support, and hospitality management, complemented by a growing expertise in fashion marketing. Skilled in managing operations, coordinating appointments, and fostering strong client relationships in fast-paced environments. Experienced in front-of-house and administrative roles, with a keen eye for organization, detail, and creative design. Dedicated to providing outstanding service, resolving client issues, and ensuring smooth day-to-day operations. Currently pursuing a Fashion Marketing Diploma to blend creativity with strategic business management.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Landscaper
Lea Alevras
06.2024 - 01.2025
- Maintained grounds by trimming, weeding, and general clean-up.
- Performed planting, watering, mulching, and edging of lawns.
- Removed weeds, hazards, and debris from common pathways to improve usability.
- Trimmed greenery, shrubs, and hedges to maintain uniform appearance.
- Installed lights, sprinklers and other outdoor features based on requirements.
- Utilized power tools and landscaping machines to maintain outdoor areas.
Receptionist
Dona Lucia Esthetics
01.2023 - 02.2024
- Replying to emails
- Scheduling appointments
- Knowledge of products
- Cleaning all areas of spa
- Key holder (opening and closing spa)
- Room schedules based on estheticians' availability
- Managing till float
- Restocking supplies
- Co-ordinate and help resolve client complaints
- Perform administrative duties such as filing, photocopying, etc
- Managing the household when manager/executive was out of town
- Escorting to events and meetings in order to assist when needed
- Kept reception area clean and neat to give visitors positive first impression.
Front of House Supervisor
The Belgian Chocolate Cafe
05.2021 - 01.2022
- Fulfilling orders accurately and quickly
- Display design and organization
- Food and drink preparation
- Greeting customers upon arrival
- Cleaning and sanitation
- Key holder responsibilities
Personal Assistant to CEO
M2 Cobalt Corp
06.2020 - 05.2021
- Organizing meetings and appointments, often controlling access to the manager/executive
- Booking and arranging travel, transport and accommodation
- Improved time management of the executive through effective prioritization and organization of tasks.
- Displayed absolute discretion at handling confidential information.
- Aided executive in personal tasks such as scheduling appointments or running errands when needed.
- Implementing and maintaining procedures/administrative systems
- Walking the manager/executive's dog when needed
- Oversaw personal and professional calendars and coordinated appointments for future events.
- Responded to emails and other correspondence to facilitate communication and enhance business processes.
Kennel Attendant, Receptionist
Cypress at Animal Hospital
04.2019 - 09.2019
- Clean and sanitize all areas of the hospital
- Walk dogs
- Assist veterinarian
- Animal restraint
- Feed animals
- Answer phones
- Book appointments
- Administer medications
Hostess, Busser, Food Runner
Troll's restaurant
01.2017 - 11.2018
- Seat guests
- Demonstrated strong multitasking skills, balancing responsibilities such as answering phone calls, greeting guests, and updating reservation logs simultaneously.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
- Receive payments
- Tend to guest's special needs and requests
- Delivering food orders from the kitchen to customers’ tables rapidly and accurately
- Acting as the point of contact between Front of the House and Back of the House staff
- Clean and reset tables
- Answered customer questions about hours, seating, and menu information.
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
Education
Psychology
Langara College
01-2021
Fashion Marketing
Wilson School of Design- KPU
Richmond, BC04-2026
Skills
- Flexible and adaptable
- Valid Driver's license
- Food Safe L1, Serving it Right
- Proficient in Excel, Adobe Photoshop,Illustrator
- Customer service
- Multitasking and organization
- Strong problem solver
- Physically fit
- File and database management
- POS system operations
- Using hand tools
Certification
- Fashion Illustration Level1/ July2020- Sept2020
- Food Safe Level1
- Serving it Right Certification
Timeline
Landscaper
Lea Alevras
06.2024 - 01.2025
Receptionist
Dona Lucia Esthetics
01.2023 - 02.2024
Front of House Supervisor
The Belgian Chocolate Cafe
05.2021 - 01.2022
Personal Assistant to CEO
M2 Cobalt Corp
06.2020 - 05.2021
Kennel Attendant, Receptionist
Cypress at Animal Hospital
04.2019 - 09.2019
Hostess, Busser, Food Runner
Troll's restaurant
01.2017 - 11.2018
Psychology
Langara College
Fashion Marketing
Wilson School of Design- KPU
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