Makayla Smith
Sonora
Summary
Knowledgeable customer service team member with skills in administrative support, time management, and problem-solving. Proficient in proper compliance standards and business best practices. Detail-oriented multi-tasker with exceptional problem-solving skills. Proficient in with knowledge of conflict resolution and best customer service practices.
Overview
4
4
years of professional experience
Work History
Server
The Standard Pour
Sonora
05.2023 - Current
- Answered questions about menu items, ingredients, and pricing.
- Greeted customers and provided menus.
- Provided accurate change for cash transactions using a cash register system.
- Prepared checks accurately and processed payments promptly.
- Served alcoholic beverages responsibly in accordance with state laws.
- Developed positive relationships with regular customers through friendly conversation.
- Enforced safety guidelines for employees and patrons of the restaurant.
- Demonstrated knowledge of wine selection, pairings, vintages.
- Maintained a clean work station by restocking supplies, wiping down counters.
- Handled food safely and kept spaces clean to protect customers from foodborne illness and maintain proper sanitation.
- Maintained accuracy while handling payments, giving change and printing receipts for customers.
Food Expeditor
The Rock of Twain Harte
Twain Harte
06.2021 - 05.2023
- Prepared condiments such as sauces, dressings, and toppings for food items.
- Conducted regular cleaning tasks such as wiping down counters, organizing shelves, sweeping floors.
- Replenished utensils, napkins, and condiments at tables between courses as needed.
- Plated dishes according to established presentation standards before sending them out.
- Verified accuracy of order tickets prior to delivering food items to tables.
- Maintained knowledge of menu items and specials in order to answer questions from guests or servers.
- Collaborated with chefs on preparation times for various menu items based on demand levels.
- Followed proper safety guidelines when handling hot food items or sharp objects in the kitchen area.
- Interacted with wait staff, front-of-house team and management and culinary team, fulfilled special customer requests and met restaurant's exacting food and service standards.
Education
Associate of Science - Health Care
Columbia College
Sonora, CA06-2027
High School Diploma -
Summerville High School
Tuolumne, CA05-2024
Skills
- Customer service
- Attention to detail
- Team collaboration
- Communication skills
- Time management
- Positive guest interactions
- Dining customer service
- Allergy awareness
- Supply restocking
- Food safety
- Strong work ethic
- Professional appearance
- Performance improvement
- Memory retention
Timeline
Server
The Standard Pour
05.2023 - Current
Food Expeditor
The Rock of Twain Harte
06.2021 - 05.2023
Associate of Science - Health Care
Columbia College
High School Diploma -
Summerville High School
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