Makayla Roberts
Corona,CA
Summary
Dedicated Associate with extensive experience collaborating with clients, promptly identifying needs and recommending products and services to accomplish clients' goals. Strong communicator focused on delivering outstanding customer care. Proven track record of enhancing operational efficiency and customer satisfaction at FedEx through meticulous package handling and safety adherence. Skilled in team collaboration and leveraging computer skills to optimize workflow.
Overview
5
5
years of professional experience
Work History
Package Handler
Fedex
04.2024 - Current
- Followed safety regulations to maintain safe work environment.
- Improved package handling efficiency by implementing proper sorting and organizing techniques.
- Maintained a safe work environment by adhering to company policies and guidelines for proper lifting techniques.
- Reduced damage rates for packages through careful handling and adherence to safety protocols.
- Assembled, sealed, and loaded packages into correct trucks.
Grocery Shopper
Instacart
05.2022 - 11.2024
- Maintained an organized and systematic approach to shopping, resulting in fewer errors and higher accuracy.
- Ensured proper storage of perishable items during transportation, minimizing spoilage or damage risks.
- Prioritized order processing based on urgency, optimizing workflow to accommodate same-day deliveries.
- Enhanced customer satisfaction by efficiently fulfilling grocery orders and ensuring product quality.
- Utilized technology effectively for real-time communication with customers regarding order updates or substitutions when necessary.
Security Officer
TEMPS Services
05.2022 - 04.2024
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Patrolled and monitored premises in company vehicle, on bicycle, and by foot.
- Provided excellent customer service while addressing visitor inquiries or concerns related to facility safety or access control procedures.
Associate
Walmart
05.2020 - 09.2022
- Increased customer satisfaction by resolving complex issues and providing exceptional service at all times.
- Processed customer transactions efficiently, including cash, credit, and mobile payments.
- Provided excellent customer service by answering inquiries and assisting with product locations.
- Followed security protocols to prevent fraud and ensure proper cash handling.
- Assisted customers in finding products and provided recommendations based on their needs.
Education
Bachelor of Science - Nursing
West Coast University
Ontario, CA08-2027
No Degree - Nursing
Riverside City College
Riverside, CANo Degree - Biology
Alabama State University
Montgomery, ALHigh School Diploma -
Junipero Serra
Gardena, CA06-2021
Skills
- Team collaboration
- Computer skills
- Customer service
- Detail-oriented
- Upbeat and outgoing attitude
- Dependable and reliable
- Microsoft Excel
- Active listening
Timeline
Package Handler
Fedex
04.2024 - Current
Grocery Shopper
Instacart
05.2022 - 11.2024
Security Officer
TEMPS Services
05.2022 - 04.2024
Associate
Walmart
05.2020 - 09.2022
Bachelor of Science - Nursing
West Coast University
No Degree - Nursing
Riverside City College
No Degree - Biology
Alabama State University
High School Diploma -
Junipero Serra
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