Makayla Powell
ON
Summary
Dedicated, Detail-oriented professional with experience in records management, Microsoft Office, and customer service. Frequently praised as hardworking by peers, I can be relied upon to help your team achieve its goals.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Front Desk Receptionist/ server (part-time)
Dave and busters
Oakville, Ontario
01.2025 - Current
- Greeted guests warmly and provided information about services and entertainment options.
- Managed multi-line phone system, directing calls to appropriate departments efficiently.
- Assisted with reservation bookings and party planning for special events and gatherings.
- Handled payment processing and provided customers with receipts and proper bills and change
- Enforced minimum age requirements for consumption of alcoholic beverages by checking identification.
- Explained menu options to guests, offered suggestions and took orders for food and beverages.
- Prepared daily shift close reports and balanced cash register to accurately reflect transactions.
- Delivered food orders promptly and courteously.
- Promoted desserts, appetizers, and specialty drinks to optimize sales.
DSW Worker
South east grey support services
Dundalk, Ontario
05.2025 - 08.2025
- Assisted in the development and implementation of client care plans.
- Collaborated with team members to ensure consistent client support and communication.
- Assisted clients in developing independent living skills, such as budgeting, nutrition, household management and personal hygiene.
- Monitored clients' medical conditions and reported changes or concerns to appropriate personnel.
- Conducted long and short-term program planning to improve methods and procedures.
- Analyzed support note data to measure client performance.
Shelter front desk receptionist
Rise youth and adolescent
Mississauga
07.2023 - 05.2024
- Verified identification of individuals entering the building in accordance with security procedures
- Performed data entry and administrative duties such as filing, scanning documents, updating databases
- Updated client contact information regularly in order to keep accurate records of communications sent out
- Created weekly reports on customer service metrics for management review.
- Greeted guests and visitors with a warm and professional demeanor.
- Coordinated with local agencies to provide additional resources for residents.
- Maintained accurate records of client data using appropriate software programs.
Youth Care Worker
Rise Youth & Adolescent Services
Toronto
04.2023 - 05.2023
- Served as a role model by demonstrating appropriate examples for youth
- Taught skills and monitored youth behavior to meet objectives of individualized service plan
- Provided subject-specific tutorial support to students both one-on-one and in group sessions
- Assisted students with developing positive academic strategies to improve learning and boost self-confidence
Package Handler
UPS
Brampton
09.2022 - 05.2023
- Tracked incoming and outgoing packages and transported items to appropriate warehouse locations
- Followed all safety regulations and procedures when handling packages
- Completed physical inventories and cycle counts following correct procedures
- Loaded and unloaded packages from trucks, consistently meeting deadlines by sorting through incoming shipments and determining placement on shelves
Crew Trainer
McDonald's
Brampton
10.2020 - 05.2022
- Worked in the kitchen preparing food and at the, helping customers through the ordering process
- Evaluated course instructors and provided individualized referrals for continued skills development
- Maintained records of completed training and required recertifications
- Served as partner and team member to achieve compliance objectives
Camp Counselor
Tim Hortons Camp
Brampton
- Showed leadership skills by motivating campers to participate in team building activities
- Utilized patience and understanding when dealing with challenging behavior from campers
- Demonstrated excellent communication abilities while resolving conflicts between campers in a professional manner
Education
High School Diploma -
St. Thomas Aquinas Secondary School
Skills
- Problem solving
- Customer Retention Strategies
- Team Leadership
- Customer Service
- Adaptability
- Data management
- Data entry accuracy
- Microsoft office skills
- Client care planning
- Conflict resolution
- Crisis intervention
Certification
- Toastmaster's International Youth Leadership Certificate
- OFSAA Relay - Third Place, 06/01/19
- WHMIS Certificate, 01/01/24
- Ontario Human Rights Code And Accessibility For Ontarians With Disabilities Act, 01/01/24
- Worker Health And Safety Awareness Certificate
- Completed Youth Job Connection Employment Readiness Program
- Smart serve certification 2024
- First Aid/CPR
References
References available upon request
Timeline
DSW Worker
South east grey support services
05.2025 - 08.2025
Front Desk Receptionist/ server (part-time)
Dave and busters
01.2025 - Current
Shelter front desk receptionist
Rise youth and adolescent
07.2023 - 05.2024
Youth Care Worker
Rise Youth & Adolescent Services
04.2023 - 05.2023
Package Handler
UPS
09.2022 - 05.2023
Crew Trainer
McDonald's
10.2020 - 05.2022
Camp Counselor
Tim Hortons Camp
High School Diploma -
St. Thomas Aquinas Secondary School