Makayla Kenney
Penticton,BC
Summary
Driven professional with a track record of exceptional customer service and cash handling skills, honed at Bufflehead and IGA. Excelled in fast-paced environments, ensuring order accuracy and guest engagement. Demonstrated a strong work ethic by effectively multitasking and resolving customer issues, contributing to significant improvements in guest satisfaction and operational efficiency.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Server
Bufflehead
Penticton, BC
03.2022 - Current
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Contributed to team success by assisting fellow servers during peak hours, ensuring smooth operations.
- Handled customer complaints professionally, resolving issues promptly to maintain positive relationships.
- Served food and beverages promptly with focused attention to customer needs.
Cashier
IGA
Penticton, BC
03.2020 - 03.2022
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
Education
No Degree -
Penticton Secondary School
Penticton, BC06.2024
Skills
- Strong Work Ethic
- Exceptional customer service
- Cash Handling
- Guest Engagement
- Safe Food Handling
- Menu Memorization
- Food Running
- Service prioritization
- Order Accuracy
Languages
English
Native or Bilingual
French
Professional Working
Certification
Serving It Right
Volunteer and Hobbies
PMHA Junior Coach
2019 - 2024 (4 seasons)
Weekly commitment to being an on-ice helper for various teams including U5, U7 mixed and U9 female.
Athletics
Competitive hockey player, 2024 BC Provincial champions, received Playoff performer and Most sportsmanlike awards, attended Okanagan Hockey Academy for one year. Played competitive soccer for 6 years.
Timeline
Server
Bufflehead
03.2022 - Current
Cashier
IGA
03.2020 - 03.2022
No Degree -
Penticton Secondary School