Makayla Jackson
St. Albert,Alberta
Summary
Dedicated and compassionate soon-to-be Therapeutic Recreation graduate with extensive experience in customer service and volunteer work, seeking a challenging role where I can utilize my skills and certifications to enhance the well-being of individuals in need of support.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Companion Care Provider
Shasta Care Community
01.2023 - Current
- Provide compassionate care and companionship to a client with dementia.
Restaurant Manager
Cattail Crossing Golf and Winter Club
01.2021 - Current
- Manage restaurant operations, including liquor orders, inventory, scheduling, and staff supervision
- Conduct leadership, staff management, and customer service responsibilities
- Oversee all aspects of restaurant operations, including dining service, bar service, and special events
- Manage inventory, order supplies, and ensure stock levels are maintained to meet customer demand
- Develop and implement staffing schedules, ensuring adequate coverage for peak hours and events
- Conduct staff training sessions on customer service, food safety, and proper handling of equipment
- Implement and enforce health, safety, and sanitation standards to ensure compliance with regulations
- Analyze sales data and customer feedback to identify areas for improvement and implement strategies to enhance guest satisfaction.
Recreation Therapy Assistant (Fill-in Position)
St. Albert Retirement Residence
08.2023 - 09.2023
- Assisted in planning and facilitating therapeutic activities for residents
- Provided support and encouragement to residents during recreational sessions
- Maintained documentation and records related to resident participation and progress.
Customer Service Representative
Winners
03.2018 - 01.2020
- Handled customer inquiries, ensured a positive customer experience, and maintained departmental stock levels and cleanliness.
Education
Therapeutic Recreation
NorQuest College
Edmonton, AlbertaSkills
- Strong interpersonal and communication skills
- Knowledgeable in dietary and nutritional care
- Experience working with individuals with dementia
- Ability to manage inventory and scheduling effectively
Certification
- CPR Certification
- It's Your Move Certification
- Mental Health First Aid Certification
- First Aid Certification
- Driver's License and Vehicle
References
- Ishaan Sharma, General Manager of Cattail Crossing Golf & Winter Club. Contact Information: (780) 200-0018
- Colleen Lowe, Shasta Care Community. Contact Information: (780)405-5081
- Lori Kary, Recreation Therapist at St. Albert Retirement Residence. Contact Information: (587) 977-1028
Volunteer Experience
- Completed dietary and nutritional courses at the Children's Stollery Hospital
- Volunteered at Citadel Home Care assisting the elderly
- Volunteer at the Hope Mission with the homeless
- Volunteer at St. Albert Retirement Residence
Timeline
Recreation Therapy Assistant (Fill-in Position)
St. Albert Retirement Residence
08.2023 - 09.2023
Companion Care Provider
Shasta Care Community
01.2023 - Current
Restaurant Manager
Cattail Crossing Golf and Winter Club
01.2021 - Current
Customer Service Representative
Winners
03.2018 - 01.2020
Therapeutic Recreation
NorQuest College