Makayla Hart
Bolton,Ontario
Summary
Thrives on learning new skills quickly and approaches daily challenges with flexibility and openness to changing needs. Superior work ethic with excellent communication, multitasking and prioritization skills.
Overview
7
7
years of professional experience
Work History
Barista
Coffee Time
Bolton, Ontario
06.2021 - Current
- Completed day-to-day duties accurately and efficiently.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Operated cash registers to process customer payments.
- Monitored inventory levels of supplies and restocked when necessary.
- Managed morning rush of customers daily with efficient, levelheaded customer service.
- Prepared and served hot or cold beverages.
- Assisted in the preparation of baked goods including muffins, cookies, scones.
- Maintained a clean work environment by wiping down counters, washing dishes, and cleaning floors.
- Memorized recipes for specialty coffee beverages and seasonal offerings.
- Assisted with catering orders for corporate clients or private parties upon request.
- Prepared specialty coffee drinks such as lattes, cappuccinos, macchiatos, mochas, and Americanos.
- Trained new baristas on company policies and procedures regarding food handling safety standards.
Bar Hostess
St. Louis Bar & Grill
Bolton, Ontario
08.2019 - 03.2021
- Responded quickly to customer requests in a professional manner.
- Maintained contact with kitchen and serving staff to properly handle dining details and address concerns.
- Escorted guests to seating area and furnished menus.
- Checked dining and serving areas to verify proper cleanliness and readiness for guests.
- Accepted payments from guests for dine-in and take-out foods.
- Followed health regulations regarding sanitation practices.
- Stocked server areas with supplies before, during and after shifts.
- Maintained cleanliness of work station throughout shift; wiped down counters, tables and chairs.
- Helped employees complete required activities during peak periods.
- Removed trays and stacked dishes for return to kitchen after finished meals.
- Cleared tables to maintain high turnover rate and minimize wait times.
Dishwasher
Kelsey’s Roadhouse
Bolton, Ontario
12.2018 - 12.2019
- Maintained adequate levels of cleaning supplies for washing dishes.
- Inspected all returned dishes for cleanliness before restocking them on shelves.
- Organized trays with cutlery prior to serving meals to customers.
- Washed and sanitized sinks, trashcans and surfaces to remove excess food waste.
- Followed proper procedures to clean large and unwieldy kitchen supplies.
- Transported clean dishes and supplies from kitchen to front of house staff for opening shift.
- Loaded and unloaded dishwashers, washing by hand large pots or items used on continuous basis.
Cashier
Dry Cleaners
Bolton, Ontario
11.2017 - 09.2019
- Attached tags to identify customer items.
- Greeted customers, collected items, and recorded contact information.
- Closely inspected clothes, rugs, curtains and other items to find spots or damage before cleaning.
- Provided customers with information about pricing, payment options and special offers available.
- Kept records of incoming garments, outgoing deliveries, payments received and inventory levels.
- Separated white clothing from colors to prevent bleeding dye.
- Maintained customer service standards by greeting and assisting customers with their orders.
Receptionist
Kingsley Dental
Bolton, ON
04.2017 - 09.2019
- Provided excellent customer service at all times while interacting with both internal and external customers.
- Monitored reception area to provide consistently safe, hazard-free environment for customers.
- Ensured that all necessary forms were completed accurately prior to submitting them for processing.
- Updated daily log book with information about visitors entering the premises.
- Operated telephone switchboard to answer, screen and forward calls to appropriate personnel.
- Sorted incoming mail and directed to correct personnel each day.
- Supplied callers with office address and directions, employee email addresses and phone extensions.
- Scheduled appointments for clients, customers, and other visitors.
Education
Diploma - Behavioural Sciences
Seneca College
Toronto, ON12-2022
High School Diploma -
St. Michaels Catholic Secondary School
Bolton, ON06-2019
Skills
- Analytical
- Microsoft Office Specialist Certified
- Problem-Solving
- Strategic Planning
- Time Management
- Organization Skills
- Multitasking and Prioritization
- Document Management
- Verbal and Written Communication
- Friendly and Outgoing
- Food Preparation
- Beverage Preparation
- Cash Register Operation
- Opening and Closing Duties
- Positive and Professional
- Active Listener
- Exceptional Customer Service
- Safe Food Handling
- New Hire Training
References
References available upon request.
Timeline
Barista
Coffee Time
06.2021 - Current
Bar Hostess
St. Louis Bar & Grill
08.2019 - 03.2021
Dishwasher
Kelsey’s Roadhouse
12.2018 - 12.2019
Cashier
Dry Cleaners
11.2017 - 09.2019
Receptionist
Kingsley Dental
04.2017 - 09.2019
Diploma - Behavioural Sciences
Seneca College
High School Diploma -
St. Michaels Catholic Secondary School
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